Olive Jobs
Catholic Health logo

Unified Communications Analyst II

Catholic Health

Buffalo, NYFull-timeNo compensation foundPosted 2mo agoSeen in employer's feed 3 days ago
Evaluate my fit

Most applications go out cold — see where you stand first. No sign-up to start.

Don't just apply. Show up ready.

Olive works from this exact posting — no sign-up to start.

Evaluate your fitSee where you stand — strengths, gaps, and what to fix first.Get started →Tailor your résuméRewritten against this posting, with a diff of every change.Get started →Practice the interviewA voice mock interview built from this job description.Get started →

At a glance

Compensation
No compensation found
Location
Buffalo, NY
Schedule
Full-time
Work Authorization
Not specified

Requirements

Credentials this posting asks for.

Relevant Technical Certifications

Job overview

Catholic Health is hiring an Unified Communications Analyst II. The Unified Communications Analyst II provides service-oriented technical support to Catholic Health's client community, focusing on Voice and Video Calling and Carrier technologies. This role involves administering, escalating, and resolving technical problems, service requests, and project work. Success requires interaction with diverse groups and skill levels, and the analyst is expected to lead by example and share knowledge with Network Analyst associates.

Successful candidates bring Associate Degree, 3+ Years VoIP Experience, and Valid Driver’s License. Important skills include Superior Written Communication, Superior Verbal Communication, Technical Aptitude, Analytical Skills, Organizational Skills, and Customer Service Advocacy.

Skills & qualifications

RequiredNice to have

Skills

Superior Written CommunicationSuperior Verbal CommunicationTechnical AptitudeAnalytical SkillsOrganizational SkillsCustomer Service AdvocacyLeadership by ExampleKnowledge SharingPC RepairPreventative MaintenanceMicrosoft Active Directory NetworkCisco Telephone SystemsAIXSun SolarisLinuxWindowsMicrosoft SQL ServerVoIP TechnologyFaxingTelecommunications Carrier SupportVideo ConferencingCollaboration ToolsCollaboration Room ProvisioningProfessional PresentationCourteous Customer Interaction

Qualifications

Associate's Degree3+ Years Voice Over IP and Carrier Calling ExperienceValid Driver's LicenseWillingness to Travel Between CH SitesWillingness to Be on-CallBachelor's DegreeRelevant Technical Certifications

Full job description

Facility: Administrative Regional Training Cntr

Shift: Shift 1

Status: Full Time FTE: 1.000000

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: Yes

Work Schedule: Days

Hours:

Monday Through Friday 8:00AM - 4:30PM

Summary:

The Unified Communications Analyst II provides service oriented technical support to the Catholic Health (CH) client community in specific matters relating to Voice and Video Calling and Carrier technologies. They provide customer service and technical expertise through the administration, escalation and/or resolution of any technical problems, service requests, or project work. Success in this position requires interaction with many disciplines and diverse groups of people with varying skill levels. They provide leadership by example and a willingness to share knowledge and assist Network Analyst associates.

Responsibilities:

EDUCATION

  • Associates degree required, Bachelors preferred

  • Relevant technical certifications will also be considered and is preferred

EXPERIENCE

  • Requires at least three (3) years of related experience in Voice over IP (VoIP) and Carrier Calling environments or equivalent industry experience

  • Relevant technical certification will also be considered and is preferred

KNOWLEDGE, SKILL AND ABILITY

  • Superior written and verbal communication skills

  • A strong technical aptitude and excellent analytical and organizational skills

  • The ability to act as a customer service advocate as it relates to Voice and collaboration platforms

  • The ability to lead by example and willingness to share knowledge with other Network Analysts

  • The ability to repair and perform preventative maintenance on personal computers, laptops, wireless devices, software and other related peripheral devices as it relates to voice technologies

  • Microsoft Active Directory Network and Cisco telephone systems

  • Experience with Server operating systems (AIX, Sun Solaris, Linux, Windows Server, SQL Server) as relates to support collaboration and voice calling environments

  • VoIP technology, faxing and telecommunications carrier support

  • Video conferencing, collaboration tools, collaboration room provisioning and support

  • A professional presentation and the ability to interact with customers in a courteous manner

  • Relevant technical certifications will also be considered

WORKING CONDITIONS

  • Have a valid driver’s license, transportation, and be willing to travel between CH sites as needed

  • While normally assigned to a single site, the incumbent must be willing and able to travel to any CH site to provide technical support services to the CH client community

  • The normal work week encompasses 37.5 hours to be achieved, however, the incumbent will be required to wear a pager as he/she will be part of a regular rotating on-call list to provide technical support services to the CH client community during the off-hours Monday through Friday and on weekends

ENVIRONMENT

  • Normal heat, light space, and safe working environment; typical of most office jobs

You've read the whole posting — now see how you match it.

Evaluate my fit