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Guest Service Representative - Full Time

Menards, Inc.

Eau Claire, WIFull-timeSeen 4w ago

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At a glance

Compensation
No compensation found
Location
Eau Claire, WI
Schedule
Full-time
Work Authorization
Not specified

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Job overview

Menards, Inc. is hiring a Guest Service Representative - Full Time. The E‑commerce Guest Service Representative at Menards assists guests via email, phone, and other channels, answering product questions, processing returns, and providing exceptional, professional service while adhering to company policies and standards.

Key focus areas include Answer guests' email inquiries promptly and professionally, Utilize Menards programs to research answers and resolve problems, and Process returns and cancellation requests as prompted by guest inquiry.

Important skills include Email Communication, Professional Communication, Problem Solving, Planning And Organization, Detail Oriented, and Independent Work.

Skills & qualifications

RequiredNice to have

Skills

Email CommunicationProfessional CommunicationProblem SolvingPlanning and OrganizationDetail OrientedIndependent WorkCollaborationTime ManagementExcelMicrosoft WordMicrosoft OutlookPositive AttitudeExceptional Guest ServiceCommunication

Qualifications

Work One Weekend Day Per MonthWilling to Work Occasional Overtime

Full job description

The E-commerce Guest Service Representatives work directly with Guest inquires through email, telephone, or any other manner of available contact method. The Guest Service Representative is immediately responsible for assisting our Guests with their product questions and requirements.

FULL TIME REQUIREMENTS:

  • Monday-Friday, 8AM - 5PM

  • Must work 1 weekend day (Saturday or Sunday) per month

  • An extra $3.00 per hour premium is paid for every weekend hour worked.

PRIMARY RESPONSIBILITIES:

  • Answer Guests' email inquires promptly and professional according to the standards defined by the E-Commerce Sales Manager

  • Utilize Menards provided programs to research answers for Guests' questions and to remedy their problems quickly and effectively

  • Process returns and cancellation requests as prompted by Guest inquiry

  • Provide clarification on Menards return policies and process returns accurately

  • Review of order on hold in a timely manner and with the provided software to mitigate our risk of potentially fraudulent orders

  • Provide EXCEPTIONAL Guest service that is fast, friendly and helpful. Written responses are expected to be professional and sincere and phone calls should portray the same level of courteousness

  • Other duties as assigned by the E-Commerce Coordinator, E-Commerce General Manager, E-Commerce Guest Service Manager

  • Ability to communicate in a professional and articulate manner, both verbally and written

  • Ability to solve difficult problems and come up with effective solutions

  • Ability to plan and organize work in an efficient manner

  • Must be detail oriented

  • Must be willing to work occasional overtime

  • Must be able to work both independently and on a team

  • Must be able to set priorities and hit strict deadlines

  • Must be proficient with Microsoft Excel, Word, Outlook

  • Must have a positive attitude

  • Must be available one weekend day each month

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