Expert Engineer

Maximus is a trusted federal partner supporting mission‑critical programs across national security, defense, and public service delivery. Our work focuses on sustaining, operating, and improving essential government systems and services, with proven operational excellence, and a commitment to mission success for our customers.

Joining Maximus means becoming part of a collaborative, mission‑driven organization where teamwork, accountability, and professional growth are core to how we operate. We invest in our workforce through training, education, and career development, empowering professionals to deliver high‑impact solutions while contributing to outcomes that matter at a national scale.

This position is contingent upon contract award and position availability. Selected candidates will receive a contingent offer of employment, which will become final only upon successful contract award to Maximus, availability of the position, and receipt of authorization to proceed.

Ability to obtain and maintain a Public Trust is required. Active Public Trust and/or DHS Suitability is preferred. U.S. citizenship or U.S. national status required.

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS137, T5, Band 8

Job-Specific Essential Duties and Responsibilities:

• Serve as the onsite senior technical authority providing continuous 24x7x365 expert-level support.

• Perform hands-on fault isolation, troubleshooting, and restoration of critical infrastructure systems, including servers, storage, networking, and power/connectivity -components.

• Execute rapid response actions during high-severity outages, including isolated troubleshooting in degraded or disconnected environments.

• Coordinate with Critical Incident Management, network, and remote engineering teams to restore enterprise services and maintain operational continuity.

• Support and execute disaster recovery (DR) procedures, including failover operations, restoration activities, and DR testing exercises.

• Monitor system health and infrastructure performance to proactively identify risks and prevent outages in mission-critical environments.

• Provide onsite support for high-risk changes, maintenance activities, and infrastructure upgrades, ensuring minimal service disruption.

• Coordinate with telecommunications carriers, vendors, and stakeholders to support infrastructure operations and service restoration activities.

• Maintain documentation, runbooks, and operational procedures to support auditability, compliance, and consistent service execution.

• Support SLA adherence by ensuring rapid response, resolution, and communication during operational incidents and outages.

Job-Specific Minimum Requirements:

• Ability to obtain and maintain a Public Trust is required. Active Public Trust and/or DHS Suitability is preferred. U.S. citizenship or U.S. national status required.

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).

• 10+ years of experience in data center operations, systems engineering, or infrastructure support, including significant experience in onsite, mission-critical environments.

• Demonstrated experience supporting enterprise data center operations and infrastructure environments.

• Proven ability to perform advanced troubleshooting and restoration of hardware, server, storage, and network systems.

• Experience supporting 24x7x365 mission-critical operations with strict SLA requirements.

• Strong understanding of data center infrastructure components including compute, storage, networking, and power systems.

• Experience coordinating with incident management and cross-functional engineering teams.

• Ability to perform hands-on troubleshooting in onsite, high-pressure environments, including during major outages.

• Experience supporting disaster recovery planning, testing, and execution.

• Ability to maintain technical documentation, runbooks, and operational procedures.

Preferred Skills and Qualifications:

• Experience supporting federal government environments.

• Familiarity with high-availability and geographically distributed infrastructure environments.

• Experience with server, storage, virtualization (e.g., VMware/Hyper V), and enterprise networking technologies.

• Knowledge of ITIL-based incident and operations management processes.

• Experience supporting disaster recovery execution and continuity of operations (COOP).

• Strong ability to operate independently in isolated or degraded network conditions.

• Excellent communication skills for coordination with stakeholders and multi-team incident response efforts.

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Minimum Requirements

TCS137, T5, Band 8

#TSTECH

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$100,000

Maximum Salary

$140,000