Medical Call Center Representative
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At a glance
Job overview
Chapa-De is hiring a Medical Call Center Representative. The Medical Call Center Representative will be the first point of contact for patients, connecting them to care at Chapa-De in Grass Valley. This role involves fielding inbound calls, scheduling appointments, providing information on services, and escalating urgent matters to medical staff.
Key focus areas include Field inbound calls from patients with professionalism and compassion, Schedule appointments and coordinate with healthcare providers, and Provide accurate information on services, procedures, and general health inquiries.
Successful candidates bring High School Diploma or GED and 1+ Years Call Center Experience. Important skills include Computer Proficiency, Customer Service Approach, Problem Solving, and Medical Terminology. Preferred (not required): Professionalism, Compassion, Scheduling Appointments, and Coordinating With Healthcare Providers.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Job Descriptions:
Come join the Call Center Team! Be the First Voice of Compassion — Connecting Patients to Care, the Chapa-De Way in Grass Valley.
Pay: $23.20-$25.00
Benefit Highlights:
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Employer-paid Health Insurance (medical, dental and vision): 100% for employee and 80% for dependents.
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17 days PTO per year, 11 Paid Holidays, 8+ Sick Days (1 hour for every 30 hours worked)
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Retirement Plan with 6% match
Your Responsibilities:
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Field inbound calls from patients with professionalism and compassion
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Schedule appointments and coordinate with healthcare providers
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Provide accurate information on services, procedures, and general health inquiries
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Escalate urgent matters to appropriate medical staff promptly and efficient
Required Experience:
Qualifications:
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High school diploma or GED.
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1-year hands on experience answering high volume phone calls
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Proficiency using a computer, preferably health record systems.
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Strong customer service approach to problem solving situations.
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Basic knowledge of medical terminology.
About Us: Chapa-De is a non-profit community outpatient health center with a mission to advance the health and well-being of American Indians and low income individuals living in our communities by providing convenient access to high quality, compassionate care. Clinics located in Auburn, CA and Grass Valley, CA.
Chapa-De recognizes that our strength lies in our people. We are committed to the principles of equal employment and complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of Chapa-De to maintain a work environment free of harassment, discrimination, or retaliation. We are dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. Chapa-De provides reasonable accommodation to enable qualified individuals with disabilities to perform the essential functions. Please tell us if you require a reasonable accommodation. We comply with California Department of Public Health Requirements. This may include, but not limited to, masking during flu season for employees who decline an annual flu vaccine. Preference in filling vacancies will be given to qualified Indian applicants in accordance with the Indian Preference Act (Title 25, U.S. Code, section 472 & 473).
Keyword: call center, medical, high volume calls
From: Chapa-De
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