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Fraud Analyst - Spanish Bilingual

IntelAssist

Tupelo, MSHybridJobNo compensation foundTracked 3w agoSeen in employer's feed 5 days ago
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At a glance

Compensation
No compensation found
Location
Tupelo, MSHybrid
Work Authorization
Not specified

Requirements

Credentials this posting asks for.

Bachelor's degree

Job overview

IntelAssist is hiring a Fraud Analyst - Spanish Bilingual. The Home Solution Center Fraud Analyst identifies and mitigates fraud activity, monitors and reviews high-risk transactions, and analyzes transaction reports for trending analysis and fraud mitigation. This role interacts with external and internal customers to champion fraud policies and procedures in a fast-paced e-commerce environment.

Key focus areas include Monitor real time queues and identify high risk transactions within the ecommerce platform, Observe customer transactions to identify fraudulent activity, and Identify fraudulent transactions and cancel them from further processing.

Successful candidates bring Bachelor's Degree Of Any Related Field, 2 Years Fraud Analyst Experience, and 2 Years Spanish Bilingual Experience. Important skills include Identify And Mitigate Fraud Activity, Monitor And Review High Risk Transactions, Review Transaction Reports For Trending Analysis And Fraud Mitigation, Interact With External And Internal Customers, Champion Fraud Policies And Procedures, and Monitor Real Time Queues. Preferred (not required): Bilingual.

Skills & qualifications

RequiredNice to have

Skills

Identify and Mitigate Fraud ActivityMonitor and Review High Risk TransactionsReview Transaction Reports for Trending Analysis and Fraud MitigationInteract With External and Internal CustomersChampion Fraud Policies and ProceduresMonitor Real Time QueuesIdentify High Risk Transactions Within Ecommerce PlatformObserve Customer Transactions to Identify Fraudulent ActivityIdentify Fraudulent Transactions and Cancel ThemMaintain Fraud Analysis ModelsRecommend Anti-Fraud ProcessesAnswer Phone InquiriesSelf-DisciplinedDiligentProactiveDetail OrientedTime ManagementOrganizational SkillsProblem-Solving SkillsWork in Fast Paced Dynamic EnvironmentsMicrosoft Office SuiteMicrosoft WordExcelOutlookCommunicationComputer LiteracyTyping LiteracyWorking With Multiple Software Applications/Screens SimultaneouslyExecute Multiple Objectives ConcurrentlyBilingual

Qualifications

Bachelor's Degree of Any Related Field2 Years Fraud Analyst Experience2 Years Spanish Bilingual ExperienceHandled a US Based ClientAmenable to Work in Eastwood, Libis Quezon City During Onboarding Period

Benefits

Paid Time Off
Medical Insurance

Full job description

Work Setup: Onsite for 3 months, followed by a transition to a hybrid setup.

Work Schedule: Night Shift (Eastern Timezone)

Location: Eastwood City Cyberpark Eastwood Avenue, Quezon City, Philippines, 1110

Position Overview:

The Home Solution Center Fraud Analyst should be able to identify and mitigate fraud activity, monitor and review high risk transactions, review transaction reports for trending analysis and fraud mitigation, interact with external and internal customers to champion fraud policies and procedures, and other duties

as required in a high pace ecommerce environment.

Duties and Responsibilities:

  • Monitor real time queues and identify high risk transactions within the ecommerce platform.

  • Observe customer transactions to identify fraudulent activity.

  • Identify fraudulent transactions and cancel them from further processing.

  • Maintain fraud analysis models to improve efficiency and effectiveness of company systems.

  • Recommend anti-fraud processes for changing transaction patterns and trends.

  • Answer phone inquiries from internal and external customers pertaining to cases that have been worked.

Job Requirements:

  • Bachelor's Degree of any related field

  • Atleast 2 years of experience as a Fraud Analyst

  • Atleast 2 years of experience with Spanish Bilingual

  • Handled a US based client is a must.

  • Amenableto work in Eastwood, Libis Quezon City during onboarding period.

Required Skills and Competencies:

  • Self-disciplined, diligent, proactive and detail oriented

  • Time management, organizational and problem-solving skills

  • Proven ability to work in fast paced dynamic environments where decisions are made without compromising on customer experience and financial losses

  • Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook

  • Excellent verbal and written communication skills

  • Computer & Typing literacy/proficiency, working with multiple software applications/screens simultaneously

  • Excellent organizational skills; ability to execute multiple objectives concurrently

  • Bilingual preferred

What benefits await you by joining Intelassist?

  • Global career advancement and networking opportunities.

  • Access to both virtual and on-site intensive courses for career and personal development enhancement.

  • Monetary rewards for successful referrals that are hired.

  • Guaranteed weekends off and a total of 20 paid leave days upon regularization.

  • Collaborative work environment

  • Eligibility for Health Maintenance Organization (HMO) coverage starting from the first month of employment, with coverage of up to 100,000 PHP per illness.

WHY INTELASSIST?

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