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Family Support Manager

Urban Strategies, Inc

Norfolk, VAFull-time$67–69K/yrTracked 1mo agoSeen in employer's feed 4 days ago
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At a glance

Compensation
$67–69K/yr
Location
Norfolk, VA
Schedule
Full-time
Work Authorization
Not specified

Requirements

Credentials this posting asks for.

Bachelor's degreeValid Driver's License

Job overview

Urban Strategies, Inc is hiring a Family Support Manager. The Family Support Manager directs family support services, referrals, and community service coordination to foster economic self-sufficiency and improve the quality of life for residents. This role involves leading a team to ensure family stability and success, contributing to a national nonprofit's mission in community development.

Key focus areas include Lead family support meetings, analyze data, and coordinate strategies to meet performance measures., Conduct intake, assessments, and home visits, assisting residents with development plans and service navigation., and Maintain confidentiality and track resident data in LEARN..

Successful candidates bring Bachelor's Degree, 5 Years Nonprofit Experience Providing Assessments, and 5 Years Human Services Experience Providing Referrals. Important skills include Lead Family Support Meetings, Analyze Data, Coordinate Strategies, Conduct Intake, Conduct Assessments, and Conduct Home Visits.

Skills & qualifications

RequiredNice to have

Skills

Lead Family Support MeetingsAnalyze DataCoordinate StrategiesConduct IntakeConduct AssessmentsConduct Home VisitsAssist Residents With Development PlansService NavigationMaintain ConfidentialityTrack Resident Data in LEARNAttend Community MeetingsParticipate in Program-Related MeetingsProvide Resources and Knowledge for Capital AccessFinancial Management ConsultationGoal-Setting ConsultationHost Financial Literacy SeminarsSupport and Promote CDFI Client Base DevelopmentCommitment to Family-Focused Service PlanningHandle Privileged Information ConfidentiallyCultural SensitivityInterpersonal SkillsOrganizational SkillsTime Management SkillsDesign Programs Based on Resident-Driven RationaleWork IndependentlyWork in a Team EnvironmentComputer ProficiencyMS Office Suite

Qualifications

Bachelor's Degree5 Years Nonprofit Experience Providing Assessments5 Years Human Services Experience Providing ReferralsAvailability to Work Evenings/WeekendsValid Driver's LicenseAccess to a VehicleAbility to Lift Up to 25 LbsMaster's Degree in Social WorkMaster's Degree in SociologyMaster's Degree in PsychologyMaster's Degree in Relevant FieldEquivalent Education/Experience

Full job description

Full Time

Norfolk, VA, US

Salary Range: $66,500.00 To $68,500.00 Annually

REPORTS TO: Senior Project Manager

LOCATION : Norfolk, Virginia

STATUS: Full -Time

SUPERVISORY RESPONSIBILITIES: Responsible for supervision of case management and outreach staff.

BACKGROUND:  

USI is a national nonprofit with extensive experience in the design and implementation of place-based human capital development strategies in

communities that are undergoing comprehensive physical revitalization.

Founded in 1978, USI is a leader in community development, supporting about 30,000 economically stressed families, approximately 100,000 individuals, in 53 communities in 28 major metropolitan areas. USI represents a movement towards a future where all children and families will be stable and thriving, supported by our unwavering dedication to being results-based, data-driven, and equity-centered.

JOB SUMMARY:

The Family Support Specialist Manager directs family support services, referrals, and community service coordination to foster economic self-sufficiency and improve the quality of life for residents, leading a team to ensure family stability and success.

JOB RESPONSIBILITIES :

  • Lead family support meetings, analyze data, and coordinate strategies to meet performance measures.

  • Conduct intake, assessments, and home visits, assisting residents with development plans and service navigation.

  • Maintain confidentiality and track resident data in LEARN.

  • Attend community meetings and participate in program-related meetings.

  • Providing resources and knowledge for clients to access capital, including loans for financial goals like housing and consumer products, to build credit, reduce debt, and support wealth growth through entrepreneurship.

  • Offering consultation services in financial management and goal-setting.

  • Hosting in-person and virtual seminars for clients seeking financial literacy management resources and capital access.

  • Supporting and promoting the development of the USI CDFI client base.

  • Flexibility to work nights, weekends, and travel as needed.

  • Perform additional assigned duties.

QUALIFICATIONS:

  • Bachelor's degree required; Master's degree preferred in Social Work, Sociology, Psychology, or relevant field, or equivalent education/experience.

  • 5 years of nonprofit or human services experience providing assessments, referrals, and follow-up.

  • Supervisory experience preferred.

  • Commitment to family-focused service planning and program philosophies.

  • Ability to handle privileged information confidentially and culturally sensitive.

  • Availability to work evenings/weekends as needed.

  • Valid driver's license and access to a vehicle.

  • Strong interpersonal, organizational, and time management skills.

  • Ability to analyze data and design programs based on resident-driven and data-driven rationale.

  • Must be able to lift up to 25 lbs. regularly and load/unload materials as needed.

  • Comfortable working independently and in a team environment.

  • Computer proficiency in MS Office Suite and other software.

Urban Strategies, Inc. is an Equal Opportunity Employer

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