Supervisor, Access & Navigation, Full Time, Day
Most applications go out cold — see where you stand first. No sign-up to start.
Don't just apply. Show up ready.
Olive works from this exact posting — no sign-up to start.
At a glance
Requirements
Credentials this posting asks for.
Job overview
THE VALLEY HOSPITAL INC is hiring a Supervisor, Access & Navigation, Full Time, Day. The Supervisor, Access & Navigation oversees daily operations of the Access & Navigation Center, acting as a liaison between the department and affiliated facilities. They ensure integration of scheduling services with hospital and medical group operations, develop policies, monitor performance, and support continuous improvement. The role includes oversight of scheduling, registration, quality assurance, training, patient satisfaction, and call‑center KPI management.
Key focus areas include Oversee daily operations of the Access & Navigation Center., Serve as liaison between the department and affiliated facilities., and Ensure integration of scheduling services with hospital and medical group operations..
Important skills include Excellent Communication, Computer Skills, Customer Service Knowledge, Scheduling Knowledge, Registration Knowledge, and Insurance Verification Knowledge.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Experience Required
Minimum of three (3) years of progressive experience in healthcare business operations is required.
Minimum Education Required
ASSOC
License(s) Required
No
Expected Start Date
08/15/2026
Compensation
$70,699.20 - $88,379.20 / Yearly
Hours Per Week
40
Number Of Positions
1
Shift
First Shift (Day)
Job Description
Position Summary
The Supervisor, Access & Navigation oversees the daily operations of the Access & Navigation Center and serves as a key liaison between the department and the departments, affiliates, and facilities it supports. This role ensures the effective integration of scheduling services with hospital and medical group operations. The Supervisor is responsible for developing and implementing policies and procedures, monitoring departmental performance, and supporting continuous improvement initiatives.
The position includes oversight of core functions such as scheduling, registration, pre-registration, quality assurance, training, patient satisfaction, and customer service. Additionally, the Supervisor monitors call center KPIs and productivity and handles escalated calls, ensuring timely resolution and appropriate follow-up actions.
Education
Associates degree required. Bachelor's degree preferred.
Experience
Minimum of three (3) years of progressive experience in healthcare business operations. Two (2) years in a team lead or supervisor role preferred.
Skills
Excellent communication skills with the ability to effectively engage clinical staff, patients, and internal and external stakeholders
Computer skills and the ability to navigate healthcare systems to obtain and manage critical information
Strong knowledge of customer service, scheduling, registration, and insurance verification/authorization processes within a healthcare setting
Ability to assess patient volumes and prioritize/delegate work to address workflow fluctuations
Analytical skills with the ability to interpret data, identify trends, and provide actionable recommendations
Self-motivated and detail-oriented, with the ability to communicate updates, changes, and performance feedback clearly and effectively
Job Location
960 MacArthur Blvd Mahwah NJ Access & Navigation
Shift
Day (United States of America)
Benefits
Medical/Prescription, Dental & Vision Discount Program (Full Time/Part Time Employees)
Group Term Life Insurance and AD&D(Full Time Employees)
Flexible Spending Accounts and Commuter Benefit Plans
Supplemental Voluntary Benefits ( e.g. Short-term and Long-term Disability, Whole Life Insurance, Legal Support, etc.)
6 Paid Holidays, Paid Time Off (varies), Wellness Time Off, Extended Illness
Retirement Plan
Tuition Assistance
Employee Assistance Program (EAP)
Valley Health LifeStyles Fitness Center Membership Discount
Day Care Discounts for Various Daycare Facilities
Salary
Joining Valley Health System means becoming part of a dedicated team that values the highest quality of care in a supportive environment. In our commitment to high performance and reliability, we encourage and recognize exceptional individual performance through our industry leading compensation practices including a starting salary and benefits in accordance with your role, experience, education, and licensure. Actual individual salaries vary depending on these factors. The salary listed does not include other forms of compensation or benefits.
Pay Range: $70,699.20 - $88,379.20
The posted pay range reflects the compensation for a full-time equivalent (1.0 FTE)
EEO Statement
Valley Health System does not discriminate on the basis of ancestry, age, atypical hereditary cellular or blood trait, civil union status, color, creed, disability, domestic partnership, gender, gender identity or expression, familial status, genetic information, liability for service in the Armed Forces of the United States, marital status, medical condition or illness, mental or physical handicap, national origin, nationality, perceived disability, pregnancy, race, refusal to submit to genetic testing or make available results of such tests, religion, sex, sexual orientation, veteran’s status or any other protected basis, in accordance with all applicable Federal, State and Local laws. This applies to all areas of employment, including recruitment, hiring, training and development, promotion, transfer, termination, layoff, compensation, benefits, social and recreational programs, and all other conditions and privileges of employment.
Place of Work
On-site
Requisition ID
JR5999
Job Type
Full Time
You've read the whole posting — now see how you match it.