IT Asset & Desktop Deployment Technician (SCCM | ServiceNow | Device Lifecycle)

Our client, a IT Services and Consulting company, is looking for a IT Asset & Desktop Deployment Technician (SCCM | ServiceNow | Device Lifecycle) for their East Moline, IL location. Responsibilities:

• The Configuration Center Operations Technician supports day to day operational activities related to the movement, preparation, tracking, and fulfillment of equipment and assets.

• This role works across multiple areas of the operation and is responsible for maintaining quality, accuracy, safety, and customer service standards.

• Success in this role is driven by reliability, attention to detail, accountability, adaptability, and a willingness to learn.

• Training is provided for required processes, systems, and job responsibilities.

• Support operational activities involving receiving, inventory management, equipment preparation, asset handling, packaging, shipping, fulfillment, and related business processes.

• Utilize business systems, standard workplace technology, tools, and equipment to complete assigned work.

• Follow established procedures while maintaining quality, safety, inventory accuracy, and documentation requirements.

• Learn and perform responsibilities across multiple work areas while supporting changing business needs and team priorities.

• Collaborate with team members and business partners to meet operational objectives and customer expectations.

Requirements:

• 5–8 years in IT depot operations, desktop support, configuration center, or IT asset management.

• Experience supporting enterprise device deployment and lifecycle management.

Preferred Background

• Enterprise IT Support

• IT Asset Management

• Desktop Engineering

• Depot/Configuration Center Operations

• Device Logistics & Inventory

• Managed Services (Cognizant, TCS, HCL, Wipro, Infosys, DXC, etc.)

• Hands-on experience in Depot Management/Configuration Center operations.

• Strong knowledge of End-User Device Lifecycle Management (laptops, desktops, AV, smart devices).

• Working experience with Microsoft ecosystem and device management tools

• Reliable, dependable, and self motivated.

• Strong attention to detail and organizational skills.

• Ability to learn new processes, systems, and responsibilities.

• Ability to work independently and as part of a team.

• Basic computer skills.

• Strong communication and problem solving abilities.

• Previous experience in operations, logistics, manufacturing, warehouse, shipping receiving, inventory management, retail, customer service, technical support, or similar environments is beneficial but not required.

• Years of Experience: 7.00 Years of Experience

Physical Requirements:

• Ability to lift, move, and transport equipment up to 50 pounds.

• Ability to safely use basic hand tools and equipment as required.

• Ability to stand, walk, bend, reach, and perform physical tasks throughout the workday.

• Ability to work safely in operational, warehouse, and office environments.

Skills:

• Category Name Required Importance Experience

• DWP Core Infra Services Desktop Management - SCCM Yes 1

• DWP Support Services EndUser Tool-Desktop Analytics Yes 1

• Identity and Access Management Microsoft Office 365 Idaas Yes 1

• ServiceNow_CG ServiceNowITAM Yes 1

Why Should You Apply?

• Health Benefits

• Referral Program

• Excellent growth and advancement opportunities