Team Lead - Bodily Injury/Credit Hire

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

Who you are

• Highly motivated and growth oriented. You're excited by the prospect of building a tech driven claims org.

• Passionate adjuster who cares about the customer and their experience.

• Empathetic. You exercise empathy and patience towards everyone you interact with.

• Sense of urgency at all times. That does not mean working at all hours.

• Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured's best interest.

• Conflict enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational.

• Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution.

• Anti status quo. You don't just wish things were done differently, you act on it.

• Communicative. (we'd love to know what this means to you)

• And did we mention, you have a sense of humor. Claims are hard enough as it is. What you'll do

• Reporting to the team manager you will manage the day to day operations of a team of credit hire and bodily injury adjusters, managing a mix of commercial motor accounts.

• Be consistently dependable in achieving or exceeding goals and overcoming obstacles

• Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery

• Monitor and analyse claims data to identify trends, patterns, and areas for process improvement

• Align team with client and customer expectations of the claims process

• Serve as a resource for escalated claims

• Responsible for accuracy and adequacy of all aspects of claim reserving

• Working with the team managers to develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements

• Foster a positive work environment, promote teamwork, and encourage professional growth and development

• Execute on performance management; attract, hire, retain and provide high level of training

• Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims related issues

• Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives

• Prepare and present comprehensive claims reports, metrics, and analysis to internal stakeholders; proactively advise your manager on claim trends and loss mitigation strategies Qualifications

• 3+ years of management experience with a preference for experience managing in a remote environment.

• 5+ years in insurance claims experience in multiple lines of business, preference for motor with bodily injury & credit hire experience

• Technical Knowledge: It's essential to have a deep and proven understanding of motor claims, in both personal injury and credit hire. This includes knowledge of relevant Claims Portals, the Civil Procedure Rules (CPR), multi jurisdiction claims, GTA and commercial credit hire.

• Knowledge of industry regulations and a commitment to ensuring compliance

• Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes.

• Demonstrated commitment to quality, accuracy, and attention to detail.

• Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information. Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental

• Retirement plan with employer matching

• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!

• Generous family leave policy after 8 months of continuous work

• Work from anywhere to facilitate your work life balance

• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

Additionally, we will

• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!