BDC Administrator
Most applications go out cold — see where you stand first. No sign-up to start.
Don't just apply. Show up ready.
Olive works from this exact posting — no sign-up to start.
At a glance
Job overview
Lithia & Driveway is hiring a BDC Administrator. The BDC Administrator leads customer relations process management, ensuring customer perspective is prioritized. This role involves developing continuous improvement plans, gathering customer information for follow-up, and maintaining knowledge of products and promotions. The administrator will utilize computer and phone skills to increase appointments, sales, and customer retention, as well as resolve customer issues.
Key focus areas include Lead customer relations process management at assigned store(s), Develop accountable, continuous improvement plans for assigned store(s), and Gather accurate customer information to create a database.
Successful candidates bring High School Graduate Or Equivalent and Must Be 18+. Important skills include Customer Relations Process Management, Continuous Improvement Plans, Gather Customer Information, Product Information Knowledge, Current Sales Pricing Knowledge, and Dealership Events Knowledge.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Dealership:L0815 Sunrise Buick GMC at Wolfchase
Sunrise of Buick GMC at Wolfchase
What You'll Do
-
Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes, to assure our customer’s perspective comes first.
-
Develop accountable, continuous improvement plans for assigned store(s), by observations and conducting meetings with the GSM/LSMS Coordinator, this will keep all team members actively thinking about our customers.
-
Gather accurate customer information to create a database for continual follow-up and retention
-
Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
-
Utilize computer skills within our internet department to increase appointments, sales, and customer retention.
-
Utilize phone skills to follow up with customers about their experience, resolve any issues or concerns that they may have encountered and send any major issues to the LSMS Coordinator or General Manager for further review.
-
Utilize phone skills to set solid appointments with daily customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, conquests, other generic leads and service and parts customers.
-
Other duties as assigned.
What You'll Bring
-
Strong attention to detail
-
Sense of urgency
-
Excellent communication
-
Typing – ability to type efficiently
-
Mathematics – using mathematics to solve problems.
-
Basic computer skills
We offer best in class industry benefits:
-
Competitive pay
-
Medical, Dental and Vision Plans
-
Paid Holidays & PTO
-
Short and Long-Term Disability
-
Paid Life Insurance
-
401(k) Retirement Plan
-
Employee Stock Purchase Plan
-
Lithia Learning Center
-
Vehicle Purchase Discounts
-
Wellness Programs
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
You've read the whole posting — now see how you match it.