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Future Opening - Club Opener

Planet Fitness

Ewing, NJFull-timeNo compensation foundPosted 1mo agoVerified open today
This position is no longer accepting applications

At a glance

Compensation
No compensation found
Location
Ewing, NJ
Schedule
Full-time
Work Authorization
Not specified

Job overview

Planet Fitness is hiring a Future Opening - Club Opener. The Member Services Representative will create a positive member experience by providing superior customer service to Planet Fitness members, prospective members, and guests. This role involves handling front desk activities, assisting callers, checking in members, facilitating new sign-ups, conducting tours, updating accounts, and responding to member questions and concerns.

Key focus areas include Greet members, prospective members and guests, providing exceptional customer service, Handle all front desk related activities, and Answer phones in a friendly manner and assist callers with a variety of questions.

Successful candidates bring Basic Computer Proficiency, Passion For Fitness And Health, and Upbeat And Positive Attitude. Important skills include Punctuality, Reliability, Exceptional Customer Service Skills, Strong Listener, Problem Solving, and Diplomacy. Preferred (not required): Basic Computer Proficiency, Passion For Fitness And Health, and Upbeat And Positive Attitude.

Skills & qualifications

RequiredNice to have

Skills

PunctualityReliabilityExceptional Customer Service SkillsStrong ListenerProblem SolvingDiplomacyBasic Computer ProficiencyPassion for Fitness and HealthUpbeat and Positive Attitude

Qualifications

High School Diploma/GED EquivalentMust Be 18 Years of Age or Older

Full job description

Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.

  • Handle all front desk related activities including:

  • Answer phones in a friendly manner and assist callers with a variety of questions.

  • Check members into the system.

  • New member sign-up.

  • Take prospective members on tours.

  • Facilitate needed updates to member’s accounts.

  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

  • Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements

  • Customer service background preferred.

  • Basic computer proficiency.

  • A passion for fitness and health.

  • Upbeat and positive attitude!

  • Punctuality and reliability is a must.

  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

  • Strong listener with the ability to empathize and problem solve.

  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.

  • High School diploma/GED equivalent required.

  • Must be 18 years of age or older. Physical Demands

  • Continual standing and walking during shift.

  • Continual talking in person or on the phone during shift.

  • Must be able to occassionally lift up to 50 lbs.