Desktop Support Technician

Forward Air

Greeneville, TNJobNo compensation foundTracked 2w agoSeen in employer's feed 3 days ago

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At a glance

Compensation

No compensation found

Location

Greeneville, TN

Work Authorization

Not specified

Requirements

Credentials this posting asks for.

CompTIA A+

Job overview

Forward Air is hiring a Desktop Support Technician. Forward Air seeks a Desktop Support Technician in Greeneville, TN to provide onsite and remote IT assistance. The role involves troubleshooting hardware, software, and peripheral issues, deploying and configuring devices, supporting office technology, assisting with user onboarding, and delivering excellent customer service while escalating complex problems to senior staff.

Key focus areas include Provide onsite and remote support for hardware, software, and peripheral issues., Deploy, configure, and replace laptops, desktops, and mobile devices., and Support printers, scanners, and other office technology..

Important skills include Hardware Support, Software Support, Peripheral Support, Deploy Laptops, Configure Laptops, and Replace Laptops. Preferred (not required): Ticketing Systems, Active Directory, Microsoft Intune, and Endpoint Management Tools.

Skills & qualifications

RequiredNice to have

Skills

Hardware SupportSoftware SupportPeripheral SupportDeploy LaptopsConfigure LaptopsReplace LaptopsDeploy DesktopsConfigure DesktopsReplace DesktopsDeploy Mobile DevicesConfigure Mobile DevicesReplace Mobile DevicesPrinter SupportScanner SupportOffice Technology SupportUser OnboardingEquipment SetupAccount-Related RequestsBasic Network TroubleshootingConnectivity TroubleshootingCustomer ServiceWindowsMicrosoft 365Computer HardwarePrintersProblem-SolvingCommunicationLearn New TechnologiesWork IndependentlyTicketing SystemsActive DirectoryMicrosoft IntuneEndpoint Management ToolsSupporting LaptopsSupporting DesktopsSupporting Mobile Devices

Qualifications

0-2 Years of IT Support Experience0-2 Years of Customer Service ExperienceAbility to Lift and Move Equipment Up to 50 PoundsAbility to Work Under DesksAbility to Work in Wiring ClosetsAbility to Work Around IT EquipmentCompTIA A+

Full job description

Responsibilities

Provide onsite and remote support for hardware, software, and peripheral issues.
Deploy, configure, and replace laptops, desktops, and mobile devices.
Support printers, scanners, and other office technology.
Assist with user onboarding, equipment setup, and account-related requests.
Perform basic network and connectivity troubleshooting.
Escalate complex issues to senior IT staff.
Deliver excellent customer service to end users.

Qualifications

0–2 years of IT support, technical, or customer service experience.
Basic knowledge of Windows, Microsoft 365, computer hardware, and printers.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service abilities.
Ability to learn new technologies and work independently.
Technical certifications such as CompTIA A+ are a plus but not required.

Preferred Skills

Experience with ticketing systems.
Familiarity with Active Directory, Microsoft Intune, or endpoint management tools.
Experience supporting laptops, desktops, mobile devices, and printers.

Physical Requirements

Ability to lift and move equipment up to 50 pounds.
Ability to work under desks, in wiring closets, and around IT equipment as needed.

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About Us

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