Client Services Manager
Raleigh, NCFull-timePosted 2mo ago
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Job overview
BAYADA Home Health Care is hiring a Client Services Manager. BAYADA Home Health Care is seeking a Client Services Manager in Raleigh, NC. This role focuses on managing client services coordination, emergent scheduling issues, and growing a caseload. The manager will build relationships with clients, referral sources, and community organizations, while partnering with Clinical Managers to supervise field employees. The position offers an exciting career opportunity in a growing industry.
Key focus areas include Provide superior customer service and quality home care, Focus on managing coordination of client services and emergent scheduling issues, and Manage your Client Services Manager caseload while proactively growing it.
Successful candidates bring Bachelor's Degree Required. Important skills include Computer Skills, Electronic Medical Record, Communication, and Interpersonal Skills. Preferred (not required): Superior Customer Service, Quality Home Care, Client Services Coordination, and Emergent Scheduling Issues Management.
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Skills
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Full job description
BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Raleigh Assistive Care State Programs Office located in Raleigh, NC!
If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
The Client Services Manager will:
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Provide superior customer service and quality home care
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Focus on managing coordination of client services and emergent scheduling issues
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Manage your Client Services Manager caseload while proactively growing it
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Build lasting relationships with clients, referral sources, payors and community organizations
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Develop strong, communicative relationships with the team
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Maintain effective fiscal management of your caseload by monitoring metrics
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Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees (HHAs and CNAs)
Qualifications for a Client Services Manager:
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Bachelor degree is required
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Comparable experience staffing/scheduling at a home care agency preferred
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Prior supervisory experience a plus
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Experience with Medicaid is preferred
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Demonstrated record of successfully taking on increased responsibility (goal achievement)
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Ambition to grow and advance beyond current position
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Strong computer skills required (electronic medical record)
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Excellent communication and interpersonal skills
Why you'll love BAYADA:
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Award- Winning Workplace- Proud to be recognized by Newsweek as a Best Place to Work for Diversity, reflecting our commitment to creating an inclusive, supportive environment.
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Impactful Work - Make a meaningful impact in the Raleigh Community
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Weekly Pay- Consistent weekly paychecks to keep your finances on track.
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Comprehensive Benefits - Medical, dental, vision, and more-- we've got you covered
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Work- Life Balance - Enjoy a Monday-Friday, 8:30 AM- 5:00 PM schedule.
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Career Growth- Advancement opportunities to help you grow in your career.
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Nonprofit Organization- As a mission-driven nonprofit, BAYADA offers eligibility for the Pubic Service Loan Forgiveness (PSLF) Program to help reduce student loan debt.
Join BAYADA and be a part of a team dedicated to providing exceptional home health care to our clients.
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here (https://www.bayada.com/50) .
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.
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