Customer Service Administrator 1
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At a glance
Job overview
Southeastern Freight Lines is hiring a Customer Service Administrator 1. The Customer Service Administrator 1 performs general clerical duties to support the Service Center's operational functions. This role may involve specialized or combined activities such as scanning, driver check-in, working in the Gate Office, cashier duties, or acting as a receptionist. The administrator ensures proper processing of bills, assists with dispatch, manages driver assignments, handles cash reports, and provides phone coverage.
Key focus areas include Perform general clerical duties to assist in the operational function of the Service Center, Use a scanning machine to ensure bills are properly loaded into the Company’s computer system, and Perform pick-up of bills in routing office and delivers to various locations on the dock.
Successful candidates bring High School Diploma Or GED, Satisfactorily Pass Background Check, and Satisfactorily Pass Alcohol And Drug Test. Important skills include Microsoft Office Applications, Customer Relations, Manage Multiple Tasks With Interruption, and Computer Skills. Preferred (not required): Customer Service, Microsoft Outlook, and Multi-Line Phone Systems.
Skills & qualifications
Skills
Qualifications
Full job description
As a Customer Service Administrator 1, you will be responsible for general clerical duties that assist in the operational function of the Service Center. Perform a variety of functions that may include a specialization or combination of activities in areas such as scanning, driver check-in, working in the Gate Office, cashier, or receptionist.
Use a scanning machine to ensure bills are properly loaded into the Company’s computer system for processing. Perform pick-up of bills in routing office and delivers to various locations on the dock. Aid the Linehaul Dispatch area, as needed, when associates are on vacation or are out sick. Receive drivers at gate and obtain information on driver’s name and freight that is on the trailers. A ssign drivers a number and assign appropriate place to unhook trailer. Direct visitors and truckers to various parts of the building or premises. Balance daily cash report and account for all bills and make and prepare all bank deposits and checks and verify all night deposits. Provide daily phone coverage for the Service Center by operating a switchboard console. Provide applicants with applications and collect them upon completion and welcomes visitors to the Service Center.
For this role, you must have: a High School Diploma or GED ; the ability to satisfactorily pass background check and alcohol and drug test ; 6 months of related experience and/or previous office experience ; strong customer relations skills to communicate effectively with internal and external customers ; the ability to manage multiple tasks with interruption ; computer skills ; and be familiar with Microsoft Office applications. We would prefer you to have previous experience with Customer Service, Microsoft Outlook, Microsoft Excel , and Multi-line phone systems. Pay: $17.85 -$ 22.51 Per Hour (pay may vary based on location and experience)
Work Shift
First Shift
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