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Lead Guest Services Team Member

Pilot Company (Pilot Flying J)

Eaton, OHFull-time$11.95–16.95/hrPosted 2w agoVerified open 6 days ago
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At a glance

Compensation
$11.95–16.95/hr
Location
Eaton, OH
Schedule
Full-time
Work Authorization
Not specified

Job overview

Pilot Company (Pilot Flying J) is hiring a Lead Guest Services Team Member. The role involves leading a shift of cashiers, processing transactions, completing reports, ensuring compliance with merchandise guidelines, maintaining a clean area, promoting products, delivering quality service, handling guest complaints, scheduling breaks, assisting with travel center duties, modeling company values, and performing other assigned tasks.

Key focus areas include Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions, Complete end-of-shift reports and close out procedures, and Follow company and local guidelines regarding the sale of restricted merchandise items.

Important skills include Process Merchandise And Fuel Transactions, Lead A Shift, Process Cash, Credit, And Debit Transactions, Complete End-Of-Shift Reports, Close Out Procedures, and Follow Company And Local Guidelines.

Skills & qualifications

RequiredNice to have

Skills

Process Merchandise and Fuel TransactionsLead a ShiftProcess Cash, Credit, and Debit TransactionsComplete End-of-Shift ReportsClose Out ProceduresFollow Company and Local GuidelinesMaintain Organized and Clean Work AreaUse Suggested Selling MethodsPromote and Sell ProductsEnsure Quality ServiceHandle Guest Complaints and IssuesResolve Team Member ConflictCommunicate Issues to ManagementDetermine Break SchedulesTeam Member PlacementMaintain DeliCleaning Showers and RestroomsStockingMaking CoffeeModel BehaviorsEnsure Compliance With Rules, Regulations, Policies, and Procedures

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k) Match

Full job description

The purpose of this job is to process merchandise and fuel transactions. Essential Functions include:

  • Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
  • Complete end-of-shift reports and close out procedures
  • Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
  • Maintain an organized and clean work area
  • Use suggested selling methods to promote and sell products
  • Ensure quality service is delivered to every guest
  • Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
  • Determine break schedules and team member placement during shift
  • Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
  • Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
  • Ensure all activities are in compliance with rules, regulations, policies, and procedures
  • Complete other duties as assigned  

Pay Rates Starting between: $11.95 - $16.95 / hour

  • Fuel Discount
  • Nation-wide Medical Plan/Dental/Vision
  • 401(k)
  • Flexible Spending Accounts
  • Adoption Assistance
  • Tuition Reimbursement
  • Flexible Schedule
  • Weekly Pay

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