Olive Jobs

Assistant Spa Manager

Hand & Stone Massage and Facial Spa

Garner, NCFull-time$16–18/hrPosted 1w agoVerified open 5 days ago
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At a glance

Compensation
$16–18/hr
Location
Garner, NC
Schedule
Full-time
Work Authorization
Not specified

Job overview

Hand & Stone Massage and Facial Spa is hiring an Assistant Spa Manager. The Assistant Spa Manager supports daily spa operations, drives sales performance, and ensures exceptional customer experiences through phone service, appointment scheduling, and membership management while fostering staff development and maintaining a clean, welcoming environment.

Key focus areas include Provide excellent customer experience via phone calls, appointments, and membership sales, Oversee and manage daily spa operations, and Manage and drive spa sales performance.

Preferred (not required): Customer Service, Sales, Communication, and Tech Savvy.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceSalesCommunicationTech SavvyFast LearnerMarketing StrategyData AnalysisSound JudgmentIndependent WorkPlanningDirecting OperationsCleanliness MaintenanceAmbiance ManagementCustomer SatisfactionComplaint ResolutionComplianceTeam MotivationCoachingTraining

Qualifications

Sales ExperienceCustomer Service ExperienceSpa Operations Management ExperienceFlexible Schedule Availability

Benefits

Medical Insurance

Full job description

Benefits:

  • Health insurance

  • Opportunity for advancement

  • Training & development

  • Wellness resources

  • Bonus based on performance

Job Description: Assistant Manager looking to grow with impeccable customer service and sales experience

Responsibilities:

  • Provide an excellent customer experience to all clients through the answering of phone calls, setting appointments, greeting clients and membership sales and management

  • Oversee and manage daily operations of the Spa

  • Manage and drive spa sales performance

  • Assist in developing talented spa professionals

  • Membership education and sales - including sales goals and incentives

  • Passionately promote products and services

  • Ability to work a flexible schedule. (Shifts are 8-4 and 2-10)

  • Excellent verbal and communication skills

  • Fast learner and tech savvy

  • Comfortable in a fast paced work environment. We are a small location but high volume

  • Create marketing strategies aimed at maximizing revenue and profits

  • Perform data analysis that drives business decisions and success

  • Use sound judgment, work independently, with minimal supervision.

  • Plan and direct to meet the daily needs of the operation.

  • Maintain the utmost cleanliness and soothing ambiance of the premises

  • Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.

  • Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.

  • Motivates and empowers the team to achieve high standards.

  • Coach and train sales associates to company standards Incentives:

  • Bonus based on performance

  • Discounts with Verizon Wireless and KinderCare

  • Growth opportunities available

  • Discounted services and gift cards

You've read the whole posting — now see how you match it.

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