Patient Care Coordinator Lead
Minneapolis Clinic of Neurology Ltd.
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At a glance
Job overview
Minneapolis Clinic of Neurology Ltd. is hiring a Patient Care Coordinator Lead. The Patient Care Coordinator Lead works with the site manager to serve as the primary contact for Burnsville support staff and providers, handling patient issues, Epic system support, supply coordination, and communication while ensuring smooth patient flow and administrative efficiency.
Key focus areas include Serve as point of contact for support staff and providers, Assist site manager with day‑to‑day activities and patient issues, and Troubleshoot Epic system problems and train users.
Important skills include Epic, MS Office, Microsoft Word, Excel, Outlook, and Medical Terminology. Preferred (not required): ICD-10/CPT Coding.
Skills & qualifications
Skills
Qualifications
Full job description
Job Duties
Work with the site manager to be the point of contact for the Burnsville support staff and providers. Assist the site manager with the day-to-day activities such as:
Assist with face-to-face patient issues that may arise and professionally respond to patient complaints
SuperUser for Epic; troubleshoot issues with Epic and assist with training on new processes, features, or upgrades. Attend monthly SuperUser meetings.
Serve as point of contact for office machinery (toner for copiers, maintenance, etc.) for the neurology department
Coordinate supplies ordering (medical and office supplies), check inventory, stock cabinets
Serve as point of contact for sales representatives
Troubleshoot and resolve issues that arise from staff and providers and keep site manager informed
Assist with the interview process, orientation/training of new PCCs, and team building activities, as requested
Answer phones, check-out patients making appointments and coordinating provider orders as appropriate. Check-in patients, as needed.
Answer phones, obtain information from caller, taking messages and/or routing phone calls as appropriate.
Greet patients warmly and professionally
Update patient information as necessary, scanning outside records patient may bring to the visit
Make diagnostic testing and follow-up appointments
Request interpreter on patient's behalf, as needed
Coordinate orders and hospital admissions
Relay information to patient per provider's instructions
Assist patients with insurance forms for miscellaneous procedures, testing, etc.
Obtain appropriate authorizations for releasing information from the visit and forward releases on to Medical Records to process
Track orders to ensure completion of provider orders
Pre-certify for hospital admissions as required by insurance company
Monitor provider schedules.
Review schedules two days before and confirm all information is available for visit. Mitigate any issues to ensure smooth patient flows.
Education and Experience:
High School graduate or GED equivalent; Associate's degree and/or education in leadership highly desired
3-5 years of previous medical office experience with 2+ years of experience as a team lead/supervisor desired
Knowledge, Skills and Abilities:
Accurate and precise reading and writing skills; excellent spelling and grammar skills
Excellent communication and interpersonal skills; conflict resolution skills
Patient centered; strong customer service orientation
Must be organized and able to handle multiple providers and/or priorities along with deadlines
Ability to troubleshoot and resolve problems and serve as a resource for others
Ability to work independently, exhibit mature judgment and make sound decisions
Knowledge of medical terminology (ICD-10/CPT coding preferred)
Ability to handle confidential information with the utmost judgment and discretion
Proficiency with Electronic Health Record and MS Office products, including Word, Excel and Outlook
MCN is an Affirmative Action/Equal Opportunity Employer.
Minimum Education Required
High School Diploma or Equivalent
Minimum Experience Required
3 - 5 years
Shift
First (Day)
Number of Openings
1
Public Transportation Accessible
Yes
Veterans Encouraged to Apply
No
Physical Required
Yes
Drug Test Required
Yes
Compensation
$22.24 - $28.88 / Hourly
Postal Code
55337
Job Type
Full Time
Place of Work
On-site
Requisition ID
604481224
Job Benefits
Not specified
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