Concierge
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At a glance
Job overview
Westminster Management is hiring a Concierge. Westminster Management seeks a Concierge to enhance resident, guest, and tenant experiences, guided by its mission to build thriving communities. The role emphasizes exceptional service, personalized assistance, and collaboration with property and maintenance teams, reflecting the company’s values of being best‑in‑class, solution‑oriented, accountable, and caring.
Key focus areas include Serve as primary point of contact for residents, guests, and visitors, delivering a warm welcoming experience, Provide personalized assistance and concierge services, coordinating reservations, transportation, and special requests, and Monitor and maintain lobby and common areas to ensure a clean, organized, aesthetically pleasing environment.
Important skills include Outlook, Microsoft Word, Excel, PowerPoint, OneNote, and OneDrive/SharePoint.
Skills & qualifications
Skills
Qualifications
Full job description
Our company remains guided by its experience and ability to create long-term value in strategically focused markets. We continue to attract the best talent in the industry and remain focused on growing our organization with talented professionals along with our assets. Westminster is stronger than ever, and we stand poised for continued growth with our valued partners. Our mission is to go above and beyond to build thriving communities and exceptional experiences for our residents, guests, tenants, and teams. Our values represent what we strive to achieve every day. Every decision we have to make is guided by the "4 Be's". Be best in class. Be Solution-Oriented. Be Accountable. Be caring.
We are seeking a Concierge to join our team! If you're looking to make a difference within an organization and be recognized for your efforts, then come grow with us!
Schedule: M-F 3:00PM to 11:00PM
Position Summary:
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Serve as the primary point of contact for residents, guests, and visitors, delivering a warm and welcoming experience.
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Provide personalized assistance and concierge services to residents, including coordinating reservations, arranging transportation, and fulfilling special requests.
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Monitor and maintain the lobby and common areas to ensure a clean, organized, and aesthetically pleasing environment.
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Respond promptly and professionally to resident inquiries, concerns, and requests, striving to exceed expectations at every opportunity.
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Assist with administrative tasks such as processing packages, managing keys, and maintaining resident records.
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Collaborate effectively with property management and maintenance teams to address resident needs and ensure seamless operations.
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Stay informed about local attractions, events, and services to provide valuable recommendations and enhance the resident experience.
Qualifications:
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One-year minimum experience working in a property management environment, or two years minimum experience working in sales, marketing and customer service.
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Exceptional customer service skills and the ability to build relationships.
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Previous experience in a luxury hospitality, concierge, or customer service role preferred.
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Flexibility to work a varied schedule, including evenings, weekends, and holidays as needed.
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Proficiency in using Microsoft Office apps including; Outlook, Word, Excel, PowerPoint, OneNote & OneDrive/SharePoint.
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Experience with collaboration apps including Teams, Zoom & WebEx.
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Experience with Apple iOS devices.
We're an equal opportunity at will employer, an equal housing provider, and we do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.
Job Details
Job Family Leasing
Pay Type Hourly
Hiring Min Rate 19 USD
Hiring Max Rate 21 USD
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