2 x Forward Deployed Engineer

About Uncovr Uncovr is building AI-powered infrastructure for the future of surgery.

We work at the intersection of artificial intelligence, surgical video, clinical workflows, and healthcare technology. Our mission is to help surgical teams better understand, document, and improve surgical procedures by turning complex clinical data into structured, useful, and trustworthy insights.

As we deploy our systems into real clinical environments, we are looking for a Forward Deployed Engineer to help make sure Uncovr systems are installed correctly, operating reliably, and used effectively by surgeons and clinical teams.

About the Role We are looking for a Forward Deployed Engineer to support Uncovr’s hospital deployments and act as the first point of contact for technical issues in the field.

In this role, you will spend most of your time in hospitals, working directly with surgeons, clinical teams, hospital IT, and Uncovr’s internal product and engineering teams. You will support system installation, monitor system health, troubleshoot technical issues, help users operate the system correctly, and make sure problems are resolved quickly.

The ideal candidate is willing to travel regularly to hospital sites in Europe or on either the East Coast or West Coast.

This is a hands-on, field-based role for someone who is comfortable working in clinical environments, communicating with both technical and non-technical users, and keeping systems reliable in real-world hospital settings.

What You’ll Do

• Support on-site deployments, pilots, and hospital rollouts.

• Help install, configure, and validate Uncovr systems in hospital environments.

• Monitor system health during live use and identify issues early.

• Act as the first point of contact for technical issues in the field.

• Troubleshoot issues across hardware, software, connectivity, user workflows, and hospital environments.

• Support surgeons, clinical teams, and hospital users in operating the system correctly.

• Work with hospital IT teams to resolve infrastructure, access, connectivity, and deployment issues.

• Collect user feedback from surgeons, clinical staff, and hospital stakeholders.

• Coordinate with internal product and engineering teams to escalate, prioritize, and resolve issues quickly.

• Document incidents, recurring issues, user feedback, and deployment learnings.

• Help maintain deployment, monitoring, troubleshooting, and recovery playbooks.

• Ensure each deployment improves future rollouts, support processes, and product reliability.

What We’re Looking For

• Experience in field engineering, deployment engineering, support engineering, systems engineering, clinical operations, healthcare technology, or a related role.

• Based in New York/Paris or willing to travel regularly to hospital sites in Europe, on the East Coast or West Coast.

• Comfort working on-site in hospitals and clinical environments.

• Ability to troubleshoot technical issues across systems, devices, software, connectivity, and user workflows.

• Strong communication skills with surgeons, clinical teams, hospital IT, and internal engineering teams.

• Ability to stay calm, practical, and structured when issues arise.

• Strong attention to detail and good documentation habits.

• Ability to collect feedback from users and translate it into clear product or engineering input.

• Comfort owning issues from first report through resolution.

• Ability to understand technical systems at a practical level and explain issues clearly to non-technical users.

• Willingness to travel to hospital sites and support live deployments.

• Comfort working in a fast-paced, ambiguous startup environment.

Nice to Have

• Experience with hospital deployments, clinical technology, medical devices, or healthcare software.

• Experience working in or around operating rooms, surgical departments, or perioperative environments.

• Experience with edge devices, on-premise systems, video capture, or hardware-connected software.

• Familiarity with hospital IT, networking, access control, data transfer, or clinical system constraints.

• Experience supporting products in high-pressure, regulated, or safety-critical environments.

• Background in engineering, clinical operations, nursing, medicine, physician assistant work, or operating room practice.

• Interest in AI, surgery, clinical workflows, and healthcare technology.

Who You Are You are practical, calm, hands-on, and comfortable being close to users.

You like being where the product is actually used. You notice when something is not working, you can explain the issue clearly, and you follow through until it is resolved. You are comfortable moving between surgeons, clinical teams, hospital IT, and internal engineering teams.

You are not just there to observe. You help keep systems healthy, support users, identify problems early, and make sure the team learns from every deployment.

Why Join Uncovr At Uncovr, you will help bring AI-powered surgical intelligence tools into real hospital environments.

This is a high-ownership role for someone who wants to be close to clinical users, support live deployments, and help make advanced technology work reliably in the operating room.