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Location Manager

Sila Services

Windham, MEJob$70–80K/yrTracked 1mo agoSeen in employer's feed 3 days ago
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At a glance

Compensation
$70–80K/yr
Location
Windham, ME
Work Authorization
Not specified

Job overview

Sila Services is hiring a Location Manager. Dave's World seeks an organized, energetic leader to oversee daily branch operations in Windham, ME, ensuring smooth office functions, supporting field teams, and delivering exceptional customer experiences while driving revenue and operational goals.

Key focus areas include Lead day-to-day branch operations while supporting the Regional Manager, Oversee Customer Service, Dispatch, Installation, Service, Plumbing, and Electrical teams, and Recruit, train, coach, and develop office staff to create a positive culture.

Successful candidates bring 3+ Years Management Experience In HVAC, Plumbing, Electrical, Or Home Services, Experience Leading Customer Service Operations, and Experience Leading Dispatch Operations. Important skills include HVAC Industry Knowledge, Building High-Performing Teams, Customer Service, Dispatch Operations, Installation Scheduling, and Service Scheduling. Preferred (not required): ServiceTitan.

Skills & qualifications

RequiredNice to have

Skills

HVAC Industry KnowledgeBuilding High-Performing TeamsCustomer ServiceDispatch OperationsInstallation SchedulingService SchedulingCustomer Payment CollectionFinancing Application AssistancePayrollEmployee Record MaintenanceInvoice ReconciliationFleet Maintenance CoordinationBranch Performance MonitoringKey Metrics ReportingDriving RevenueDriving Operational GoalsAdministrative FunctionsResidential HVAC Systems KnowledgeHVAC TerminologyOrganizational SkillsLeadership SkillsMultitasking SkillsCommunication AbilitiesInvoicingOperational ReportingProblem SolvingDeveloping PeopleDriving ResultsServiceTitanLeadershipMultitaskingCommunicationScheduling

Qualifications

3+ Years Management Experience in HVAC, Plumbing, Electrical, or Home Services IndustryExperience Leading Customer Service, Dispatch, and Office Operations

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) Match

Full job description

Location Manager

Location: Windham, ME

Company: Dave's World

Salary: $70,000–$80,000 + Bonus

Keep the Branch Running. Lead the Team. Deliver an Exceptional Customer Experience.

At Dave's World, we're looking for an organized, energetic leader to oversee the daily operations of our branch. As our Location Manager, you'll keep the office running smoothly, support our field teams, and ensure every customer receives an exceptional experience.

If you're a strong leader who thrives in a fast-paced environment, understands the HVAC industry, and enjoys building high-performing teams, we'd love to meet you.

What You'll Do

  • Lead the day-to-day operations of the branch while supporting the Regional Manager.

  • Oversee the Customer Service, Dispatch, Installation, Service, Plumbing, and Electrical teams.

  • Recruit, train, coach, and develop office staff while creating a positive, accountable culture.

  • Keep the installation calendar full and ensure service and installation schedules are optimized for efficiency.

  • Coordinate technician workloads and maintain dispatch procedures to maximize productivity.

  • Schedule sales consultations and installations while partnering with the sales team.

  • Respond to customer concerns and ensure every customer receives a five-star experience.

  • Collect customer payments and assist with financing applications when needed.

  • Process weekly payroll and maintain accurate employee records.

  • Reconcile invoices for parts, materials, and office supplies.

  • Coordinate fleet and van maintenance to keep technicians on the road.

  • Monitor branch performance, report key metrics, and help drive revenue and operational goals.

  • Maintain an organized, professional office environment and ensure administrative functions are completed accurately and on time.

What We're Looking For

  • 3+ years of management experience in HVAC, plumbing, electrical, or another home services industry.

  • Strong knowledge of residential HVAC systems and terminology—you should be comfortable speaking with customers and supporting technicians.

  • Experience leading customer service, dispatch, and office operations.

  • Exceptional organizational, leadership, and multitasking skills.

  • Outstanding customer service and communication abilities.

  • Experience with scheduling, payroll, invoicing, and operational reporting.

  • ServiceTitan experience is highly preferred.

  • A hands-on leader who enjoys solving problems, developing people, and driving results.

Why Join Dave's World?

  • Competitive salary: $70,000–$80,000 plus performance bonus

  • Medical, dental, and vision insurance

  • Paid vacation and holidays

  • 401(k) with company match

  • Company-paid life insurance

  • Short- and long-term disability insurance

  • Employee discounts

  • Career growth opportunities with a growing organization

Ready to Lead?

If you're passionate about operations, love building great teams, and enjoy making a direct impact on the success of a branch, we'd love to hear from you.

Apply today and help Dave's World continue delivering exceptional service to homeowners every day!

#MNGR1

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