Guest Services Host|Full-time- Year-round

Description:

At Hyatt, we believe our guests choose our property because of our caring and attentive colleagues who are committed to delivering meaningful experiences through authentic hospitality. As a Guest Services Host, you’ll be one of the first and last interactions our guests have on property—offering a warm welcome, genuine farewell, and thoughtful assistance throughout their stay.

This guest-facing role is ideal for someone who enjoys engaging with people, staying active, and creating a seamless experience for travelers. You’ll assist with luggage handling, transportation coordination, and sharing resort or local knowledge.

Key Responsibilities

• Greet guests with warmth and professionalism upon arrival and departure

• Assist guests with luggage handling and storage

• Provide directions, resort information, and local recommendations

• Coordinate transportation and assist with valet and shuttle services when needed

• Maintain cleanliness and organization of the bell stand, lobby, and guest entry areas

• Collaborate with the Front Office, Valet, and Concierge teams to deliver a seamless guest experience

Qualifications:

• Excellent communication and interpersonal skills

• A positive, team-oriented attitude with a passion for hospitality

• Ability to lift, carry, and move luggage or other items (up to 75 lbs)

• Comfortable working in outdoor conditions for extended periods

• Must be at least 18 years of age

• Valid Driver’s License required

• Previous guest service or hotel experience preferred

• Ability to work a flexible schedule including weekends, evenings, and holidays

• Additionally, this position will require a rotation of two overnight shifts.

• This shift recieves 100% of tips

• An increase of $1.00 per hour

Full-Time Colleague Benefits Include:

• Health, dental, and vision insurance after 30 days

• 401(k) with company match

• 12 complimentary hotel nights per year at Hyatt hotels worldwide

• Discounted Friends & Family room rates at Hyatt properties globally

• Free colleague meals during shifts

• Employee Assistance Program (EAP)

• Up to $2,000 annually in Wellness and Educational Reimbursement

• Team celebrations, recognition programs, and career development opportunities

Our Values

Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

Equal Opportunity Employment

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Primary Location: US-NV-Incline Village

Organization: Hyatt Regency Lake Tahoe Resort, Spa and Casino

Pay Basis: Hourly

Job Level: Full-time

Job: Guest Services

Req ID: INC006129

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.