IT Operations PC Support Technician
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At a glance
Job overview
Wenger Corporation is hiring an IT Operations PC Support Technician. The IT Operations PC Support Technician provides technical support and assistance to end-users for computer hardware, software, and network-related issues. This role involves troubleshooting and resolving technical problems, installing and configuring computer systems, and providing training and support to users. The technician may also maintain and update computer systems, perform system upgrades, and ensure data security and integrity.
Key focus areas include Maintain and support PCs throughout company operations and business units, Provide end-user support deploying new workstations, and Upgrade existing workstations.
Successful candidates bring 2-Year Technical Degree In Related Field Or Equivalent Work Experience, High School Diploma Or Equivalent, and 2 - 20 Years Experience. Important skills include Technical Support, Troubleshooting, Computer System Installation, Computer System Configuration, User Training, and System Maintenance.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Job Duties
Description
At Wenger Corporation, our work is driven by M.U.S.I.C. (Motivation, Unity, Success, Innovation, and Customer Commitment) and united by purpose. With over 80 years of passion for performance, we enrich lives by enabling and inspiring great performances through world-class products and solutions for music education, performing arts, and athletic spaces. Across our family of brands, we are committed to our customers, to each other, and driven by the belief that great performances happen when great people work together. Join our team, where motivation drives excellence, innovation shapes the future of performance, and customer commitment guides everything we do.
As an IT Operations PC Support Technician, you will contribute to Wenger Corporation's strategy to provide an exceptional customer experience by providing technical support and assistance to end-users for computer hardware, software, and network-related issues. You will be responsible for troubleshooting and resolving technical problems, installing and configuring computer systems, and providing training and support to users. You may also be involved in maintaining and updating computer systems, performing system upgrades, and ensuring the security and integrity of data.
At a minimum, you will need:
2-year technical degree in related field; or equivalent work experience with the internal workings of computer hardware, LAN communications, low-level software, end-user applications and familiarity with computer facilities, technology, and procedures
As an IT Operations PC Support Technician, a typical day may include:
Maintaining and supporting PCs throughout company operations and business units
Providing end-user support deploying new workstations; upgrading existing workstations; troubleshooting end-user technical and hardware related issues; and providing end-user training or documentation
Providing on-call support for PC and technical infrastructure issues
Identifying, evaluating, developing, and implementing technical infrastructure solutions that support the business of Wenger Corporation
Maintaining documentation of all technical infrastructures, including but not limited to software licenses, end-user procedures, configuration documents, and technical diagrams
Developing, maintaining, and executing backup and recovery procedures in case of equipment failure
Maintaining and supporting consistent technical infrastructure throughout all operating units
Benefit offerings include:
Paid Time Off
9 Paid Holidays
Generous Profit Sharing
Medical, Dental and Vision Insurance
Spending Accounts HSA, FSA, DCFSA
Company Paid Short-term and Long-term Disability Insurance
401k Retirement Plan with Company Match
Company Paid Life Insurance
Supplemental Life Insurance
Employee Assistance Program
Put your passion to work in an exciting, rewarding industry that inspires innovation today!
Wenger Corporation is an Equal Opportunity / Affirmative Action Employer
All qualified Candidates are Encouraged to Apply
Minimum Education Required
High School Diploma or Equivalent
Minimum Experience Required
2 - 20 years
Shift
First (Day)
Number of Openings
1
Public Transportation Accessible
Yes
Veterans Encouraged to Apply
No
Physical Required
Yes
Drug Test Required
Yes
Compensation
$23.00 - $29.00 / Hourly
Postal Code
55060
Job Type
Full Time
Place of Work
On-site
Requisition ID
227750
Job Benefits
Not specified
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