Front Office Supervisor, Overnight Shift

Description:

Join the Hyatt Centric Key West Resort & Spa team as our Overnight Front Office Supervisor!

If you're a hospitality professional who enjoys creating exceptional guest experiences, leading with confidence, and thrives in an independent overnight environment, we'd love to meet you.

As the Overnight Front Office Supervisor, you'll serve as the Manager on Duty during the overnight shift, ensuring our guests receive outstanding service while overseeing the hotel's overnight operations. This leadership role combines guest service, front office operations, and night audit responsibilities to help ensure a seamless experience from check-in to check-out.

What You'll Do

• Serve as the overnight Manager on Duty and primary point of contact for guests

• Complete nightly audit and reporting procedures accurately and on time

• Welcome and assist guests with check-in, check-out, reservations, and special requests

• Resolve guest concerns with professionalism and care

• Assist with luggage and other guest service needs as needed

• Partner with the Security team to help maintain a safe and secure environment for guests and colleagues

• Coordinate with other hotel departments to ensure smooth overnight operations

• Deliver the warm, authentic hospitality that Hyatt is known for

Why Hyatt?

At Hyatt, we believe our guests choose us because of our caring and attentive colleagues. We foster an environment where high expectations are matched with meaningful opportunities for growth, development, and career advancement. Whether you're building your hospitality career or taking the next step into leadership, Hyatt provides the support and resources to help you succeed.

Outstanding Benefits

• Medical, dental, and vision insurance at 30 days

• 401(k) with company match

• $1,000 annual education reimbursement

• $150 annual wellness reimbursement

• Complimentary colleague meals and parking

• Complimentary Hyatt hotel stays

• Discounted Hyatt rates for you, your friends, and your family

• Paid time off

• Opportunities for career growth with Hyatt hotels worldwide

If you're ready to lead overnight operations while creating memorable experiences for our guests, apply today and discover your place at Hyatt Centric Key West.

Qualifications:

• Previous hotel front office or hospitality experience required

• Prior supervisory or leadership experience is a plus

• Excellent communication and problem-solving skills

• Ability to work independently and make sound decisions overnight

• Strong attention to detail and organizational skills

• Flexibility to work overnight shifts from 11:00pm - 7:30am, including weekends and holidays

• A genuine passion for hospitality and guest service

Primary Location: US-FL-Key West

Organization: Hyatt Centric Key West Resort and Spa

Pay Basis: Hourly

Job Level: Full-time

Job: Accounting/Finance/Tax

Req ID: KEY002175

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.