Case Manager- Greenville
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At a glance
Job overview
State of South Carolina is hiring a Case Manager- Greenville. Under general supervision, the Case Manager prepares child support cases for Family Court, performs courtroom activities with DSS attorneys, follows up on cases including parent locate and interstate processing, and provides general child support services to clients as needed.
Key focus areas include Prepare child support cases for Family Court and perform courtroom activities under supervision, Conduct interviews with custodial parents for paternity and interstate support cases, and Maintain case records and narratives in agency systems for documentation and auditing.
Successful candidates bring High School Diploma and Relevant Program Experience. Important skills include Child Support Services, Interpreting Child Support Programs, Conducting Interviews, Data Protection, Communication, and Maintaining Case Records.
Skills & qualifications
Skills
Qualifications
Full job description
JOB SUMMARY:
Under general supervision they will be responsible for the preparation of child support cases for Family court; performance of activities in the courtroom under the supervision of DSS attorneys; the follow-up on these cases, including parent locate and processing of interstate cases; and is responsible for providing general child support services to clients as required or needed.
JOB DUTIES:
25% - SERVICES & SUPPORT Refers appropriate non-custodial parents to the SNAP Employment and Training program. Interprets child support services programs to clients, general public, and to the community as needed. Provides services in accordance to agency policy and procedure.
20% - PREPARES CASES & INTERVIEWS Conducts interviews with custodial parents for paternity cases, interstate support cases, and other cases as necessary. Ensures personal identifying information (PII) is properly used, accessed, gathered, shared and disposed; protects the agency networks and applications by safeguarding systems, equipment and data. Other duties as assigned by supervision.
30% - COMMUNICATIONS & CORRESPONDENCE Communication with other units within the Office of Integrated Child Support Services and other components within the Department of Social Services; adds support order data to IVD system, as well as financial information to ensure distribution of collections.
25% - MAINTAINS & EVALUATES Maintains case records, case narrative recordings written and electronically (into agency designated system) for documentation and auditing purposes as required by agency policy in a timely and accurate manner. Maintains control of assigned caseload; responsible for identifying and making recommendations on problems with the child support system and participating in the solutions. Examples of possible areas would be service of process and scheduling of cases. Minimum Requirements:
A high school diploma and relevant program experience. A bachelor's degree may be submitted for the required program experience.
This position is located in Greenville, SC
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