Community Office Coordinator

Job Duties & Responsibilities:

• Improve overall member experience and reduce waiting time in order to expedite traffic flow

• Register and educate members in the HF Member portal (access online services)

• Audit and Review applications to ensure quality and reduce rejections

• Conduct training to Representatives during team meetings on specific topics based on observations on common rejections and frequent mistakes

• Serve as Privacy Ambassador in order to ensure security, integrity and confidentiality of data/protect PHI in CO

• Manage the CO inventory including but not limited to monitoring the IT loaner equipment and Fleet deliveries (premiums, flyers, collateral)

• Collect, process and track binder/premium payments

• Responsible for the CO Activity Report (PHSP/CARE/ MS Inquiries), submitting weekly/ monthly reports to monitor CO traffic and productivity.

• CO Triage: Use On Contact and product knowledge to screen walk-ins and identify who is applying, renewing, making payment, inquiring MS, etc.

• CO Sales Support: Manage and escalate Sales issues to: Sales Logix support, IT Helpdesk and Facilities.

• Customer Support: Escalate member concerns to Enrollment & Billing, MS Resolutions

• SLX Calendar Management: Access/assign appointments to FE calendars during Manager absence

• Manage and process the community office mail including but not limited to receiving, sorting and interofficing all incoming correspondence

• CO Engagement Specialist: Increase and engage incoming members while managing and tracking the office traffic and waiting area

• Responsible for the opening and closing of the community office in tandem with the Mana

Minimum Qualifications:

• Highschool Diploma and/or GED Equivalent

• 2+ years of customer service experience

• Ability to work as needed before/after hours, weekends and holidays on a rotating on-call schedule.

• Communicate effectively verbally and in writing while demonstrating good grammar, spelling and punctuation skills.

• Experience using Microsoft word including formatting, copy/pasting and using grammar/spell check.

• Excel or other spreadsheet software experience to create information reports requiring the use of edit, sort/filter and format data/print range

Hiring Range*:

Greater New York City Area (NY, NJ, CT residents): $58,900 - $79,040

All Other Locations (within approved locations): $51,000 - $74,880

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

*The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.