Senior Group Sales Manager

Reporting to the Director of Group Sales, responsibilities and essential job functions include but are not limited to the following:

• Prospect, solicit, and contract group and banquet business through strategic action planning, market research, and direct sales efforts.

• Achieve or exceed monthly, quarterly, and annual sales goals by developing new accounts and maintaining existing ones.

• Sell hotel guest rooms, meeting space, and related services including food and beverage, AV, and outlet venues, ensuring alignment with customer expectations and hotel revenue targets.

• Establish parameters, quote and negotiate rates within established guidelines in partnership with Revenue Management Team, and confirm group bookings through executed written contracts.

• Maintain detailed account, contact, and activity records using Opera Cloud Sales System and other relevant platforms.

• Travel to target markets for client meetings, sales calls, tradeshows, promotional events, and conferences, as required.

• Respond to all leads in a timely fashion, with key selling points and sales proposals, tracking conversion and follow-up.

• Build and maintain strong relationships with key stakeholders including existing and potential clients, Accor Global Sales Offices, local tourism boards, and sister properties within the Accor portfolio.

• Partner with E-Commerce & Digital Manager on maximizing CVent, Hopskip and other key group-prospecting tools.

• Monitor market trends and gather competitive intelligence to identify and capitalize on new group sales opportunities.

• Organize and host site inspections, FAM trips, Sales Blitz events and other client engagement events to promote the hotel and its offerings.

• Strengthen partnerships with GSOs and key accounts to maximize revenue opportunities.

• Coordinate closely with internal departments such as Event Services, Front Office, and Catering to ensure all contractual details are executed and client satisfaction is achieved

• Consistently deliver professional, friendly, and engaging service to both internal and external clients.

• Mentor and support junior sales team members to drive performance and development.

• Develop and present weekly, monthly, quarterly, and annual sales reports, as required.

• Act as a collaborative team player, supporting other group colleagues and ensuring seamless coverage during team members’ travel or time off

• Support greater hotel through Lobby Ambassador duty and key event coverage, as requested.

• Keep abreast of industry trends and share information with greater team

• Uphold all departmental policies, procedures, and safety standards.

• Balance operational, administrative, and client needs effectively.

• Perform other job-related duties, as assigned.

• Minimum of three years of sales experience

• Bachelor’s degree preferred

• Proven ability to build relationships and find new business: prospecting, networking, site inspections and sales calls

• Excellent verbal and written communication skills and strong attention to detail

• Excellent time management skills

• Excellent organizational skills, with the ability to prioritize tasks and juggle many tasks simultaneously

• Superior problem-solving/strategizing skills

• Excellent overall computer skills including Microsoft applications, with advanced knowledge of Excel and PowerPoint

• Experience with Opera Cloud/OSEM preferred

• Proactive mindset to anticipate and support changes in our business

• Conformity to the highest standards of personal integrity and ethical behavior

• Exceptional customer service abilities Physical Aspects of Position (include, but are not limited to):

• Frequent standing and walking throughout shift

• Occasional kneeling, pushing, pulling, lifting

• Occasional ascending or descending ladders, stairs and ramp Salary Range: $100,000 to $130,000 Annual

Feel free to visit our website at http://www.fairmont.com/ to find out more about our company.

Fairmont is proud to be an Equal Opportunity Employer. EOE/M/F/D/V

All your information will be kept confidential according to EEO guidelines.