Retail Customer Service Specialist
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Sherwin-Williams Company is hiring a Retail Customer Service Specialist. The Customer Service Specialist is essential to the success of retail stores, working closely with wholesale and retail customers to determine needs, answer questions about products, and recommend solutions. This role involves resolving customer concerns, ensuring satisfaction, staying updated on product features, and maintaining store quality and visual standards. Specialists are tasked with achieving excellent customer service while consistently meeting sales goals.
Key focus areas include Ensure high levels of customer satisfaction through excellent sales service, Assist customers in person and over the phone by determining needs and presenting appropriate products and services, and Build productive trust relationships with wholesale and retail customers.
Successful candidates bring Must Be 18+, Legally Authorized To Work In Country Of Employment, and Valid Unrestricted Driver's License. Important skills include Sales, Product Knowledge, and Inventory Management. Preferred (not required): Customer Service, Tinting Equipment Operation, Mixing Equipment Operation, and Spanish.
Skills & qualifications
Skills
Qualifications
Full job description
Job Duties
The individual selected for this role will be expected to work at
Store #3125, located at: 4110 Central Ave NE, Columbia Hts, MN 55421
This is a Full-Time job.
Starting Pay: $18.85/hr OR based on relevant experience.
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.
Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistently with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in-stock and presentable condition assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
Minimum Requirements:
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must have a valid, unrestricted Driver's License
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position
Preferred Qualifications:
Have at least a High School diploma or GED
Have at least one (1) year of experience working in a delivery, retail, or customer service position
Have previous work experience selling paint and paint-related products
Have previous work experience operating tinting and mixing equipment
Ability to read, write, comprehend, and communicate in more than one language
Ability to read, write, comprehend, and communicate in Spanish
Sherwin-Williams is proud to be an Affirmative Action, Equal Employment Opportunity, Inclusion and Diversity Supportive Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identify, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
VEVRAA Federal Contractor requesting priority referral of protected veterans.
Minimum Education Required
High School Diploma or Equivalent
Minimum Experience Required
1 years
Shift
First (Day)
Number of Openings
1
Public Transportation Accessible
Yes
Veterans Encouraged to Apply
No
Physical Required
Yes
Drug Test Required
Yes
Compensation
$18.85 - $18.85 / Hourly
Postal Code
55421
Job Type
Full Time
Place of Work
On-site
Requisition ID
2617196
Job Benefits
Not specified
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