Advanced Guest Services Attendant
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At a glance
Job overview
Vail Resorts is hiring an Advanced Guest Services Attendant. The Advanced Guest Services Attendant supports call center agents in providing high-level guest service. This role involves answering guest questions about resort activities, transferring calls, and taking messages. The attendant will also handle escalated calls and guest issues with professionalism, ensuring a positive experience for all resort guests.
Key focus areas include Responsible for ongoing training and development of new and existing staff, Supervise shifts- handling escalations, room-moves, team needs, and tasks assigned by manager, and Receive housekeeping requests from guests, owners, employees and dispatch to appropriate housekeeping department.
Successful candidates bring High School Diploma Or Equivalent, Previous Guest Service Experience, and Ability To Work Outside In All Weather Conditions. Important skills include Guest Service and Microsoft Office Proficiency. Preferred (not required): Training And Development, Supervisory, Dispatching, and Explaining Guest Pay Folios.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).
Employee Benefits
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Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
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MORE employee discounts on lodging, food, gear, and mountain shuttles
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401(k) Retirement Plan
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Employee Assistance Program
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Excellent training and professional development
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Referral Program
To Learn More, please review the Benefits Eligibility Summary (https://jobs.vailresortscareers.com/content/Perks-and-Benefits/?locale=en\_US)
Job Summary:
The Advanced Guest Services Attendant will support the call center agents in delivering the highest level of guest service to the resort guests. This position will also answer guest questions about resort activities, transfer calls, take guest messages. When necessary the Team Lead of Guest Services will handle escalated calls and guest issues, promptly with the utmost professionalism.
Job Specifications:
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Starting Wage: $22.00/hr - $26.88/hr
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Employment Type: Winter Seasonal 2026/2027
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Shift Type: Full Time and Part Time hours available
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Minimum Age: At least 18 years of age
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Housing Availability: Yes
Job Responsibilities:
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Responsible for ongoing training and development of new and existing staff
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Supervise shifts- handling escalations, room-moves, team needs, and tasks assigned by manager
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Receive housekeeping requests from guests, owners, employees and dispatch to appropriate housekeeping department.
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Receive maintenance requests from guests, owners and employees and dispatch out to appropriate Property Management office and log all calls.
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Dispatch Keystone Emergency Services per established procedures, log all dispatches, contact additional agencies/resources as needed.
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Explain guest pay folios over the telephone and e-mail receipts.
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Complete shift duties, follow procedures to ensure completion, pass to next shift as necessary.
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Assist Owners and Guests with luggage, room-moves, wheelchairs, cribs and rollaway beds.
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Other duties as assigned
Job Requirements:
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High school diploma or equivalent - required
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Previous experience in guest service – required
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Ability to work outside, on your feet, in all weather conditions for long periods of time
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Microsoft office proficiency - required
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Flexible schedule including weekends and holidays- required
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Read, write, speak, and comprehend English - required
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College degree - preferred
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Previous experience in Lodging/Hospitality/Call Center - preferred
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Previous supervisory experience - preferred
The expected pay range is $22.00/hr - $26.88/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 515304
Reference Date: 07/14/2026
Job Code Function: Guest Services
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