Technical Support Engineer

Playson

REMOTE - AsiaRemoteFull-timeNo compensation foundPosted 1mo agoVerified open 5 days ago

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At a glance

Compensation

No compensation found

Location

REMOTE - AsiaRemote

Schedule

Full-time

Work Authorization

Not specified

Job overview

Playson is hiring a Technical Support Engineer. Playson seeks a Technical Support Engineer to provide full‑cycle support for partner integrations during night shifts. The role involves monitoring tools, troubleshooting, API knowledge, and delivering excellent customer service while collaborating with the Integration Department in the iGaming sector.

Key focus areas include Provide full customer support for partner integrations, Monitor systems using Elastic, Dynatrace, and Grafana, and Analyze issues and develop appropriate solutions.

Successful candidates bring Night Shift Availability and Upper-Intermediate English. Important skills include Proactive Attitude, Client-Focused Attitude, Strong Work Ethic, Strong Problem-Solving, Troubleshooting Skills, and Effective Communication. Preferred (not required): Elastic, Dynatrace, Grafana, and IGaming Industry.

Skills & qualifications

RequiredNice to have

Skills

Proactive AttitudeClient-Focused AttitudeStrong Work EthicStrong Problem-SolvingTroubleshooting SkillsEffective CommunicationWritten EnglishSpoken EnglishEagerness to Learn QuicklyGrow TechnicallyXMLJSONGitVersion Control WorkflowsAPI ProtocolsRESTSDLCUnderstand and Analyse IssuesFind Appropriate SolutionsIntegration Protocol TestingSecond-Level Customer SupportDelivering Excellent Customer ServiceElasticDynatraceGrafanaIGaming IndustryJavaC#Node.jsTypeScriptAWSAzureGCPKubernetesJiraAtlassian StackQA ProcessesTest EnvironmentsMonitoring SystemsAgile FrameworksScrumKanbanBasic Project Management SkillsUpper-Intermediate EnglishTechnical GrowthProblem SolvingTroubleshootingCommunicationTechnical SupportDevOpsSite ReliabilityAgileProject ManagementiGaming Industry KnowledgeTechnical Support ExperienceDevOps ExperienceSite Reliability ExperienceNight Shift AvailabilityProactive Client‑Focused AttitudeEffective Written CommunicationEffective Verbal CommunicationSoftware Development Lifecycle AwarenessiGaming Industry FamiliarityJava DevelopmentC# DevelopmentNode.js DevelopmentTypeScript DevelopmentAWS Cloud InfrastructureAzure Cloud InfrastructureGCP Cloud InfrastructureQA Processes UnderstandingSite Reliability Engineering ExperienceMonitoring Systems Practical ExperienceScrum Framework ExposureKanban Framework Exposure

Qualifications

Upper‑Intermediate English (Written and Spoken)

Benefits

Medical Insurance

Paid Time Off

Full job description

Playson is a leading online gaming supplier, founded in 2012, which has developed worldwide recognition in the industry. We offer complete gaming solutions based on the latest technologies and detailed market analysis for the leading iGaming operators.

Due to the dynamic growth, we are excited to invite a Technical Support Engineer for night shifts with a relevant background to apply for the role in our Integration Department.

Technical Support Engineers at Playson is responsible for a full customer support service of our current partner's integrations.

To succeed in the advertised role, you have:

ready for only night shifts
Familiarity with monitoring tools (e.g., Elastic, Dynatrace, Grafana)
A proactive, client-focused attitude and strong work ethic
Strong problem-solving and troubleshooting skills
Effective communication skills, both written and verbal
At least Upper-Intermediate English (written and spoken)
Eagerness to learn quickly and grow technically
Working knowledge of XML and JSON
Basic experience with Git and version control workflows
Understanding of API protocols (e.g., REST)
Awareness of the software development lifecycle (SDLC)

Would be beneficial to know:

Familiarity with the iGaming industry
Hands-on software development experience with Java, C#, Node.js, or TypeScript
Experience with cloud infrastructure (AWS, Azure, or GCP) and Kubernetes
Experience using Jira and the Atlassian stack
Basic understanding of QA processes and test environments
Previous experience in a technical support, DevOps, or site reliability role
Practical experience with monitoring systems
Exposure to Agile frameworks (Scrum or Kanban) and basic project management skills

The importance of the role is in:

Understand and analyse issues, be able to find appropriate solutions
Integration protocol testing
Second-level customer support
Delivering excellent customer service with 5 shifts a week

What you get in return:

Competitive Salary: We offer a competitive salary in EUR, subject to annual performance reviews
Quarterly Bonuses: Benefit from a transparent and systematic quarterly bonus system
Flexible Schedule: We offer a flexible work schedule to accommodate your needs
Remote Work Option: Choose to work remotely, providing greater flexibility and comfort
Medical Insurance: Receive comprehensive medical insurance for both you and a significant other
Financial Support for Life Events: We provide financial support during special life events
Unlimited Paid Vacation: Enjoy unlimited paid vacation leave
Unlimited Paid Sick Leave: Take unlimited paid sick leave whenever necessary
Professional Development: Get reimbursement for professional courses for your development

The recruitment process looks like this:

HR interview (45 min)
Technical interview (60 min)
Final Interview (60 min)

If the job description rings a bell - take action and apply!

Looking forward to welcoming you to the iGaming world! Ambitious goals require a quick ability to manoeuvre through changes in the world. Playson is all about that. 🚀

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