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Credit Card Customer Support Specialist

Extend Your Team

Muntinlupa, PhilippinesRemoteFull-timeup to $8/hrPosted 7mo agoVerified open 5 days ago
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At a glance

Compensation
up to $8/hr
Location
Muntinlupa, PhilippinesRemote
Schedule
Full-time
Work Authorization
US work authorization required

Requirements

Credentials this posting asks for.

Bachelor's degree

Job overview

Extend Your Team is hiring a Credit Card Customer Support Specialist. The company seeks detail‑oriented, driven, and empathetic customer experience managers to provide applicants and Aven card holders with an extraordinary experience, working with intelligent, motivated, intense, and interesting people. They will handle queries, resolve account issues, and ensure high‑quality support across US Pacific hours.

Key focus areas include Respond to customer queries in a timely and effective manner using ZenDesk and Amazon Connect., Work with customers to resolve issues related to their account, including payments, statements, and bugs., and Deal with escalated customers, providing de‑escalation pathways while ensuring issues are fixed..

Successful candidates bring 3+ Years Customer Service Experience With US Mortgage And Credit Card Accounts, Bachelor's Degree Or Comparable Work Experience In Financial Services, and Flexibility To Work US Pacific Time 10 AM To 7 PM. Important skills include Zendesk, Amazon Connect, De-escalation, Documentation, English Fluency, and Clarity In English.

Skills & qualifications

RequiredNice to have

Skills

ZendeskAmazon ConnectDe-EscalationDocumentationEnglish FluencyClarity in EnglishGood Diction in EnglishSuperb CommunicationCollaborationProblem-SolvingProficiency in Written CommunicationSpeed in Written CommunicationAccuracy in Written CommunicationGreat Organizational SkillsTime ManagementAsanaDetail-OrientedFluency in EnglishTime Management Abilities

Qualifications

3+ Years Customer Service Experience With US Mortgage and Credit Card AccountsBachelor's Degree or Comparable Work Experience in Financial ServicesFlexibility to Work US Pacific Time 10 AM to 7 PMAmenable to Shifting ScheduleLive in the Philippines

Benefits

Medical Insurance

Full job description

About the Company:

We have invented a new credit card powered by an advanced asset-securing platform that enables us to offer much lower APRs to consumers. Our team is a combination of deep technology (Microsoft, Google, Facebook), and finance (Nubank, Goldman Sachs, Square, Carta, SoFi) executives. Our Seed round was led by Max Levchin, and our Series A by Founders Fund - with participation in both rounds by Sequoia, NYCA, and others.

Our work involves building the world’s first completely autonomous asset-securing process, world-class risk models for underwriting, and an incredibly smooth & efficient product experience for consumers to apply, activate, and manage their credit cards.

We’re looking for detail-oriented, driven, and empathetic customer experience managers who want to work with intelligent, motivated, intense, and interesting people to provide people who are applying and people who have received the Aven card with an extraordinary experience.

Cultural Values:

  1. Depth and rigor of thought - we try to be rigorous in our thinking & dive into the details.

  2. Minimalist - we are spartan in our design, in our code, and even in our processes.

  3. Speed of execution - we move fast & value decisiveness. We think speed drives quality.

Responsibilities

  • Responding to customer queries in a timely & effective manner using ZenDesk, Amazon Connect.

  • Working with customers to resolve issues related to their account, including payments, statements, bugs etc.

  • Working with customers

  • Dealing with escalated customers, providing de-escalation pathways, while ensuring their issues are fixed.

  • Documenting & logging issues (as well as customer compliments & complaints)

  • Part of a 24/7 Customer Support team

 

Qualifications

  • At least 3 years (and above) of customer service experience with US mortgage [and] credit card accounts.

  • Fluency, clarity, and good diction in English.

  • Superb communication, collaboration, and problem-solving skills.

  • Proficiency, speed, and accuracy in written communication.

  • Great organizational skills & time management abilities

  • Experience using customer and management tools such as ZenDesk, Asana, Amazon Connect.

  • Detail-Oriented - we’re a financial services company so being correct about the details matter.

  • Bachelor's Degree or Bachelor's Degree or comparable work experience in financial services

  • Flexibility to work US Pacific time 10 AM to 7 PM (with a 1-hour break time in between)

  • Must be amenable to shifting schedule

  • Must live in the Philippines

Schedule:

US Hours (Pacific Standard Time)

Compensation:

Hourly Rate: Up to $8/ hour

  • Internet allowance

  • HMO

  • Devices and equipment are provided

  • Permanent work from home

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