Client Services Specialist (Chinese)
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At a glance
Job overview
capital.com is hiring a Client Services Specialist (Chinese). The Client Services Specialist supports clients on a leading trading platform, resolving issues via live chat, emails, and calls. This role involves assisting with KYC procedures, providing platform tours, and building client trust. The specialist will also monitor the competitive landscape, understand financial markets, and collect client feedback to improve experience.
Key focus areas include Support clients at all levels., Answer questions about service and resolve issues promptly via live chat, emails, and calls., and Assist clients with the KYC procedure..
Successful candidates bring English C1+ Proficiency and Chinese C1+ Proficiency. Important skills include English, Chinese, Advanced Interpersonal Skills, Communication Skills, Active Listening, and Problem Solving. Preferred (not required): Client Support, KYC Procedure Assistance, Client Trust Building, and Client Satisfaction.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.
Responsibilities:
- Support our clients at all levels.
- Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails, and calls.
- Assist clients with the KYC procedure.
- Provide a tour around the trading platform.
- Build client trust and satisfaction through professional support and training.
- Be keenly aware of the competitive landscape and understand financial markets.
- Collect clients’ feedback and analyze how clients’ experience can be improved.
- Keep open communication between the departments to resolve any issues
Requirements:
- Proficiency in English & Chinese - C1+ level.
- Advanced interpersonal and communication skills.
- Ability to listen to clients and your team’s needs and find solutions.
- Ability to work a flexible shift schedule, including nights and weekends (weekend and night shifts are remote).
- Excellent communication skills, both verbal and written.
What you will get in return:
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Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
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Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
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Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
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Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
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Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
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Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
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Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.
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