Specialist, Account Management
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At a glance
Job overview
Checkout.com is hiring a Specialist, Account Management. Checkout.com seeks an Account Management Specialist in Shanghai to nurture Tier 3 and 4 merchant relationships, act as a business advisor, and represent the brand. The role requires strong commercial sense, project management, and the ability to influence stakeholders while delivering expertise and mentorship across a diverse portfolio.
Key focus areas include Act as business advisor and primary point of contact for merchants post‑live process, Deliver expertise, education, and mentorship to merchants, and Communicate and influence stakeholders at all levels to promote value proposition.
Important skills include Relationship Management, Customer Success, Software Project Management, Negotiation, Stakeholder Management, and Problem Solving.
Skills & qualifications
Skills
Qualifications
Full job description
Company Description
We’re Checkout.com . You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
Checkout.com is actively looking for an enthusiastic and inventive Account Management Specialist to nurture and maintain long-term relationships with our Tier 3 and 4 merchants and partners. This is an excellent opportunity to join one of the most successful FinTech companies at a turning point of its global expansion.
You will be the business advisor and main point of contact to a merchant's post live process. You will act as the voice of our product and ambassador of our brand, delivering expertise, education, and mentorship to our merchants. The key for success here will be the ability to use your business savvy knowledge and the required gravitas to effectively communicate and influence at all levels to achieve mutually beneficial scenarios and promote our value proposition.
The ideal candidate is an independent, high-achieving individual, able to stand out in an ambitious environment and excel through self-motivation and personal drive. If you are eager to join a thriving, fast-paced, start-up company and contribute to shaping its future, this is the role for you to make a difference.
Qualifications
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2+ years’ experience in a B2B Account Management, Relationship Management, Customer Success role or relevant roles (bonus if in the FinTech, Payments industry and/or payment team from a merchant side)
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A strategic problem solver with excellent project management skills
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Self-motivated learner and excellent organizational skills
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Strong commercial sense and able to establish robust relationship with internal and external stakeholders at all levels
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Multifaceted approach adapting to changing requirements with the ability to balance multiple opportunities concurrently
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Passionate about learning new things and working on wide portfolio of accounts
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Good negotiation, communication and presentation skills
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Fluent in English and Mandarin Cantonese
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Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com , follow us on LinkedIn and Instagram
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