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Guest Services Leader

Pilot Company (Pilot Flying J)

South Boston, VAFull-time$15.7–23.33/hrPosted 2w agoVerified open 5 days ago
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At a glance

Compensation
$15.7–23.33/hr
Location
South Boston, VA
Schedule
Full-time
Work Authorization
Not specified

Job overview

Pilot Company (Pilot Flying J) is hiring a Guest Services Leader. The Guest Services Leader supervises store employees and oversees general store operations. The role requires excellent customer service skills to address customer needs, self‑motivation to assist managers with tasks, and knowledge of store operations and Pilot Flying J’s commitment to quality and service. The leader ensures facilities remain well‑maintained and run smoothly while fostering a customer‑focused culture.

Key focus areas include Supervise store employees and oversee general store operations., Respond to customer needs with excellent service., and Assist managers with tasks to maintain facilities and ensure smooth operations..

Important skills include Customer Service, Retail Operations Knowledge, Calculator, Computer, and Collaboration.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceRetail Operations KnowledgeCalculatorComputerCollaboration

Qualifications

Background CheckFlexible Schedule (Nights, Days, Weekends, Holidays)

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Tuition Assistance
401(k) Match

Full job description

Shift Leaders are responsible for supervising employees and general operations of the store. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well-maintained and running smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customer service.

Pay Rates Starting between: $15.70 - $23.33 / hour

  • Previous experience or working knowledge of retail operations

  • Incredible customer service skills & the ability to help maintain a customer focused culture

  • Must be proficient with a calculator, computer, and other equipment

  • Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives

  • Must be able to work a flexible schedule of nights, days, weekends, and holidays

  • Background check is required

  • Fuel Discount

  • Nation-wide Medical Plan/Dental/Vision

  • 401(k)

  • Flexible Spending Accounts

  • Adoption Assistance

  • Tuition Reimbursement

  • Flexible Schedule

  • Weekly Pay

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