Maintenance Call Center Coordinator

Job Description

Are you great with troubleshooting and problem solving? Do you have excellent customer service skills? Do you thrive when getting to make a difference? This is the position for you! 

What you will do: 

• The purpose of this job is to provide troubleshooting support and repair coordination for routine facility-related issues at travel center locations. 

• Liaise with store employees and vendors to ensure timely repair of facility issues at company sites in a cost effective manner 

• Compile and evaluate information about each facility repair issue to determine whether repair or replacement, based upon cost parameters, is the most appropriate and cost-effective solution 

• Calculate total job costs; manage the work order process to include creating purchase orders (P.O.), dispatching vendors, and approving work orders and cost revisions within authorized financial limits 

• Determine the most cost-effective means of sourcing parts and equipment 

• Coordinate with PFJ Regional Maintenance Technician and Service Technician dispatch teams to resolve issues in-house and minimize downtime and costs 

• Develop and maintain relationships with vendors to ensure competitive pricing and quality services 

• Provide training on basic facility maintenance procedures to store personnel using videos and other training materials 

• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level 

• Ensure all activities are in compliance with rules, regulations, policies, and procedures

• High school diploma or equivalent certificate required  

• Associate or Bachelor’s degree in business or related field preferred  

• Minimum one year’s experience in retail facility support preferred  

• Basic Microsoft Office skills with intermediate skills in Excel  

• Basic knowledge of building systems (e.g., HVAC, fire systems, plumbing, electrical)  

• Basic knowledge of facility management and Energy Management Systems (EMS) 

• Strong written and verbal communication skills  

• Ability to provide excellent customer service and follow-up  

• Strong attention to detail, organization and follow-up  

• Ability to prioritize, multitask and work in a fast-paced, dynamic environment  

• Ability to analyze and make decisions  

• Ability to collaborate with other team members and departments 

• General office work requiring sitting or standing for long periods of time 

• Nation-wide Medical Plan/Dental/Vision

• Flexible Spending Accounts

• Weekly pay

• 401K match

• Tuition Assistance

• Adoption Assistance

• PTO

• Fuel Discount