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Project Manager - Localization and Client Operations

Pixelogic Media Partners, LLC

Burbank, CAFull-time$70–85K/yrTracked 1w agoSeen in employer's feed 5 days ago
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At a glance

Compensation
$70–85K/yr
Location
Burbank, CA
Schedule
Full-time
Work Authorization
Not specified

Job overview

Pixelogic Media Partners, LLC is hiring a Project Manager - Localization and Client Operations. The Project Manager will oversee localization production and asset delivery, manage multiple client projects from order to completion, build strong client relationships, ensure accurate billing, and collaborate with operational teams to improve workflows while supporting company vision and adhering to security policies.

Key focus areas include Oversee localization production and asset delivery, including scripting, subtitling, and dubbing across global markets, Manage multiple projects from client order to delivery completion, focusing on highest quality and on time delivery, and Establish a solid understanding of specific client specifications and needs.

Important skills include Subtitling, Dubbing, Communication, Organizational Skills, Multitasking, and Customer Service Excellence. Preferred (not required): Localization Production, Project Management, Client Relationship Management, and Time Management.

Skills & qualifications

RequiredNice to have

Skills

Localization ProductionSubtitlingDubbingProject ManagementClient Relationship ManagementCommunicationOrganizational SkillsMultitaskingTime ManagementCollaborationMedia Industry KnowledgePost‑Production WorkflowsCustomer Service ExcellenceSense of UrgencyProblem SolvingAttention to DetailComplex Project PlanningPositive AttitudeDashboard UtilizationReporting and Metrics

Qualifications

Bachelor's DegreeLocalization Subtitling Dubbing ExperienceDigital Media Mastering ExperienceMedia Industry ExperiencePost‑Production Workflow Experience

Full job description

Project Manager

Location: Burbank (On-Site)

Schedule: Day Shift, 9a Start Time

Position Type: Full-Time, Salaried

Compensation Range: $70,000-$85,000

Responsibilities

  • Oversee localization production and asset delivery, including scripting, subtitling, and dubbing across global markets

  • Manage multiple projects from client(s) order to delivery completion, focusing on highest quality and on time delivery

  • Establish a solid understanding of specific client specifications and needs

  • Build strong working relationships with clients and deliver world class customer service

  • Manage, monitor, and update all timelines, setting realistic expectations for day to day deliveries and communicating clearly with clients and internal operations

  • Work with the billing team to ensure projects are billed correctly and on time to clients

  • Perform order entries based on client requests and ensure data accuracy in all internal and external systems

  • Provide strategic solutions to any issues that may arise with clients

  • Collaborate with operational teams to build processes and make sure workflows operate smoothly and efficiently

  • Identify areas of opportunity to enhance clients’ experience and work closely with other department leaders to drive initiatives and to execute on those opportunities

  • Support Pixelogic’s vision and represent the best interests of both the customer as well as the company

  • Abide by security policies and protect information entrusted to you

  • Document processes to use as training guides (including video trainings)

  • Utilize dashboards, reports and metrics to monitor production milestones and status

  • Help build and evolve the company and team culture

  • Participate in capacity planning process for your customers, ensuring accuracy in rolling demand versus capacity forecasts

  • Participate in Corrective Action Report (CAR) process for client rejections and other issues to ensure proper processes/procedures are always in place to prevent issues from happening and especially recurring

  • Participate in Operational Initiatives (OI’s) in collaboration with technology, operational and admin teams to continuously improve workflows related to your accounts

Requirements

  • Bachelor’s degree preferred

  • Localization (subtitling, dubbing) and/or digital media and mastering experience preferred

  • Solid organizational skills, including multitasking and time-management

  • Collaborative thinker who works well in a team

  • Experience in media industry and post-production workflows

  • Passionate about customer experience and customer service excellence

  • Excellent communication skills with technical and non-technical individuals

  • Deep sense of urgency and ability to work in a fast-paced environment with high volume

  • Problem solver with creative and innovative approach with ability to think out of the box

  • Outstanding attention to detail and ability to plan complex projects with urgency

  • A positive attitude when experiencing obstacles and enthusiastic to get things done

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