Family Support Specialist III (Case Management Exp.)

Full Time

Houston, TX, US

Salary Range: $66,000.00 To $68,000.00 Annually

REPORTS TO: Senior Project Manager or Family Support Specialist Mgr.

SUPERVISORY RESPONSIBILITIES: Lead management activities and outreach staff.

BACKGROUND:

USI is a national nonprofit with extensive experience in the design and implementation of place-based human capital development strategies in

communities that are undergoing comprehensive physical revitalization.

Founded in 1978, USI is a leader in community development, supporting over 30,000 economically stressed families, approximately 100,000 individuals, in 53 communities in 28 major metropolitan areas. USI represents a movement towards a future where all children and families will be stable and thriving, supported by our unwavering dedication to being results-based, data-driven, and equity-centered.

JOB SUMMARY:

The Family Support Specialist III provides comprehensive family support, referrals, and community coordination to promote economic self-sufficiency and enhance residents' quality of life. They lead the team in developing strategies to ensure family stability and success.

JOB RESPONSIBLTIES:

• Lead family support meetings to review complex issues and ensure residents receive necessary services.

• Coordinate with On-site Project Manager and service providers based on resident progress.

• Monitor data quality and completeness in LEARN.

• Prepare progress reports for stakeholders.

• Analyze data and develop strategies with the Senior Project Manager and management team.

• Conduct intake, assessments, and visits for residents.

• Assist residents in accessing community resources.

• Advocate for residents and coordinate service delivery.

• Maintain privacy and confidentiality of resident information.

• Enter and track resident data in LEARN.

• Maintain effective partnerships internally and externally.

• Participate in program meetings and other related meetings.

• Perform assigned job duties.

QUALIFICATIONS:

• Bachelor's Degree required, Master’s preferred, or equivalent education/experience.

• 5 years of nonprofit or human services experience.

• Valid driver’s license and access to a car for work.

• Ability to handle privileged information confidentially.

• Strong independent and teamwork skills.

• Availability for evening/weekend events and travel.

• Excellent verbal and written communication.

• Proficient in facilitating group processes.

• Strong organizational and time management skills.

• Data analysis for resident-driven program designs.

• Respect for confidentiality and cultural sensitivity.

• Proficient in MS Office Suite and other software.

Urban Strategies, Inc. is an Equal Opportunity Employer.