ASE Customer Service Agent - Full -Time

About SkyWest

SkyWest Airlines is the career destination for more than 16,000 professionals who are literally "going places" with their careers.

SkyWest offers the best careers in the regional airline industry. SkyWest, Inc. was named one of "America’s Best Employers" by Forbes in 2022 and is committed to providing outstanding career opportunities for every team member.

While our business reputation is based upon our stability, operational and fiscal savvy, the true essence of SkyWest's success has always been our people. We operate in a customer-focused, team-based environment and provide limitless opportunities for dedicated individuals to move their careers in a positive direction. Bring your positive attitude, skills, and commitment to the SkyWest team and take your career to new heights!

As a SkyWest employee, you’ll enjoy a variety of benefits

• Worldwide flight benefits for you and your family

• 401(k) match

• Profit sharing

• Working in a great team atmosphere

• The potential to advance within the company

• Shift-trade flexibility

Primary Job Duties

As a Customer Service Agent, you will provide excellent front-line service to our passengers.

• Greet passengers, issue tickets, provide seat assignments, check baggage, board flights, assist customers who arrive without their luggage, and rebook passengers, all in a prompt and friendly manner

• Assist special-needs passengers and resolve customer complaints

• Communicate clearly with ground personnel and flight crews

• Calmly handle situations such as canceled and delayed flights

• Other duties as assigned

Minimum Requirements

We are looking for individuals with a passion for customer service, especially within the airline industry! SkyWest Customer Service Agents come from a wide range of backgrounds, education, interests, and experience. To apply, you only need to meet the following criteria:

• 18 years old or older

• Have a High School Diploma or GED

• Pass a pre-placement background check and drug screen

• Legally authorized to work in the United States for any employer without sponsorship

• Lift 50 lbs. with or without reasonable accommodation

• This position requires a flexible schedule, including split shifts that may occur during early mornings, afternoons, evenings, weekends, and holidays

• This is a full-time position, starting at $20 an hour

• Due to the nature of the operation, employees may be asked to remain onsite beyond their scheduled end time in response to irregular operations

• This is not a Department of Transportation safety-sensitive position

Please complete the online application. Qualified applicants will be contacted.

Physical and Other Requirements

• #zr

• #SWA123

This job posting may have a video interview requirement. Please monitor your email and junk folder for additional instructions.

SkyWest is committed to maintaining a working environment of satisfying employment and mutual respect for all of our employees, regardless of race, color, national ancestory, sex, sexual orientation, gender identity, marital status, national origin, religion, medical condition, disability, pregnancy, age or military status. We have specific training plans and programs in place to maintain such an environment.