Member Services Representative Afternoon Shift
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At a glance
Job overview
Planet Fitness is hiring a Member Services Representative Afternoon Shift. Planet Fitness is seeking a Member Services Representative to create a positive member experience through superior customer service and cleanliness. This role involves checking members into the system, assisting with new account sign-ups, updating accounts, and responding to member questions and concerns. The position requires exceptional customer service skills and a positive mental attitude.
Key focus areas include Provide an exceptional customer service experience, Check members into the system, and Take prospective members on tours.
Successful candidates bring High School Diploma/GED Equivalent and Must Be 18+. Important skills include Customer Service, Punctuality, Reliability, and Diplomacy. Preferred (not required): Positive Mental Attitude.
Skills & qualifications
Skills
Qualifications
Full job description
Grow with us!
In one to two years, you could be earning $50k a year with Planet Fitness!
We’re Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 80+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 80 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening 10+ new clubs a year and with that kind of growth, you can build a great career here! In fact most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager(responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations!
But it all starts at the front desk – where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.
See for yourself!
What are you waiting for? APPLY TODAY! Essential Duties and Responsibilities
- Provide an exceptional customer service experience.
-Responsibilities include: ⦁ Check members into the system. ⦁ Take prospective members on tours then assist them with the new account sign-up process ⦁ Facilitate needed updates to member’s accounts. ⦁ Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. ⦁ Detailed cleaning in all areas of the facility. Qualifications/Requirements ⦁ Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. ⦁ People with positive mental attitudes excel here! ⦁ Customer service background preferred. ⦁ Punctuality and reliability is a must. ⦁ Demonstrate diplomacy in all interactions while using appropriate behavior and language. ⦁ High School diploma/GED equivalent required. ⦁ Must be 18 years of age or older. Physical Demands ⦁ Continual standing and walking during shift. ⦁ Continual talking in person or on the phone during shift. ⦁ Must be able to occasionally lift up to 50 lbs. ⦁ Will occasionally encounter toxic chemicals.
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