Troubleshooting Analyst
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At a glance
Job overview
COOLSOFT is hiring a Troubleshooting Analyst. The analyst will help IT automate and implement new technology to keep the desktop environment current and running optimally, providing high‑level systematic troubleshooting and customer support.
Key focus areas include Understand desktop support and software licensing services, Image machines and install complicated software, and Automate and streamline processes and procedures.
Important skills include Service Desk, Troubleshooting, Ticketing Systems, Desktop Support, Software Licensing Services, and Imaging Machines. Preferred (not required): ServiceNow and Knowledge Base.
Skills & qualifications
Skills
Qualifications
Full job description
Troubleshooting Analyst
(Jobs in Colombus, OH)
Requirement id 158877
Job title Analyst
Job location in Colombus, OH
Skills required Service Desk, Troubleshooting, Ticketing Systems,
Open Date 12-Aug-2026
Close Date
Job type Contract
Duration 10 Months
Compensation DOE
Status requirement ---
Job interview type ---
Email Recruiter:coolsoft
Job Description Analyst: Service Desk, Troubleshooting, Ticketing Systems,
Start date :9/21/2026
End Date :07/30/2027
Submission deadline :08/17/2026
Client Info : DOT
Note:
- 100% On-site, face to face interviews only, Local Candidates only (local to Ohio)
Description:
HDA1 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally.
This position will function as a highly skilled HDA with specific responsibilities that include:
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Understanding of Desktop Support and Software Licensing Services.
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Ability to image machines and install complicated software.
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Uses creativity and innovation to automate and streamline processes and procedures.
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Understands customer support, likes to work with people and can ensure that the customer is satisfied.
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Ability to troubleshoot in a high-level systematic way. Ability to identify issues, research cause, and remediate.
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Experienced in building, setup and removal of desktop equipment (PCs, laptops, phones, peripherals, software, etc.)
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Troubleshoots basic network, software, printing and/or installation problems
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Supports staff hardware moves for facility reorganization.
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Experience with ServiceNow and Knowledge Base preferable.
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Consultant must be available to work a standard 8-hour shift between the hours of 7AM and 5PM. (Expect regular changes to either the earlier or later shift).
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Consultant must be punctual and reliable: arriving at work on time is essential and required as this is a Customer Service Environment.
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Strong communication/leadership skills.
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Strong influence, collaboration and negotiation experience.
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Ability to collaborate with supporting resources across business and/or functional lines.
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Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
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Act as the escalation point for high priority support issues.
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Ability to interpret end user license agreements.
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Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets).
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Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements.
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Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
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Must be knowledgeable in the English language/speak clearly and understandably use the English language.
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Ability to understand and follow processes established for the Service Desk.
Call502-379-4456 Ext 100for more details. Please provide Requirement id: 158877 while calling.
EOE Protected Veterans/Disability
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