Patient Services Specialist II
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At a glance
Job overview
CaroMont Health is hiring a Patient Services Specialist II. The Patient Services Specialist II provides front‑office support at CaroMont Health, greeting patients, handling co‑payments, scheduling appointments, updating demographics, obtaining referrals and pre‑certifications, and performing other clerical duties while modeling the organization’s mission and values.
Key focus areas include Greet and welcome patients, Provide excellent customer service in‑person and over the phone, and Collect co‑payments.
Important skills include Customer Service, Communication Skills, Interpersonal Skills, Reading Comprehension, Writing Skills, and Follow Instructions.
Skills & qualifications
Skills
Qualifications
Full job description
Job Summary: Provides front office support duties including, but not limited to: greeting and welcoming patients, providing excellent customer service both in-person and over the phone, collecting co-payments, scheduling appointments, updating missing patient demographics, obtaining referrals and pre-certifications, and other clerical duties as assigned. Communicates and models the mission and values of CaroMont Health .
Qualifications: High school diploma or equivalent required with at least 3 years' medical office experience. Computer experience required. Must demonstrate abilities and skills to provide excellent customer service. Must possess excellent communication skills as well as knowledge of medical practice operations. Requires interpersonal skills necessary to function as liaison between providers, office staff, patients and the patient’s family members. Requires the ability to read, write, follow oral and written instructions, perform mathematical calculations and communicate effectively with patients, co-workers, and service representatives from the area hospitals and insurance providers. Must be able to handle a fast-paced environment in a confident, professional manner. Must be a self-motivator, possessing a high level of judgment skills and initiative, along with the ability to prioritize and coordinate several tasks simultaneously, while retaining a confident, knowledgeable and helpful demeanor. Must have the ability to listen compassionately, demonstrating effective problem-solving and critical-thinking techniques in areas of concern to patients and employees without appearing judgmental is essential. Requires understanding of and the ability to maintain strict patient confidentiality
EOE AA M/F/Vet/Disability
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