Customer Service Rep, Physician Practice - Floating Sites
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At a glance
Requirements
Credentials this posting asks for.
Job overview
UNC Health Care is hiring a Customer Service Rep, Physician Practice - Floating Sites. The Customer Service Representative, Float, performs clerical tasks across various practice sites, including patient registration, communicating financial obligations, and collecting fees. This role also involves administrative duties such as scheduling appointments, handling calls, managing mail, and filing correspondence. The position requires reporting to a range of assigned locations.
Key focus areas include Obtain critical demographic and financial information and accurately input data into EMR system and other applications., Obtain and/or verify documentation as required including Consent for Treatment, Assignment of Benefits and Financial Responsibility, and Notice of Privacy Practices., and Answer and relay incoming, outgoing, and inter-office calls..
Successful candidates bring High School Diploma, Driver's License, and Access To Transportation. Important skills include Registering Patients, Communicating Financial Obligation, Collecting Fees, Scheduling Appointments, Giving Information To Callers, and Reading And Routing Incoming Mail. Preferred (not required): Medical Clerical Experience.
Skills & qualifications
Skills
Qualifications
Full job description
Description
Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.
Summary:
The Customer Service Representative, Float, performs clinic clerical tasks across a range of practice sites, including registering patients, communicating financial obligation, and collecting fees. Additional responsibilities include various clerical work and administrative/ business details such as scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties. This position is expected to report to a range of locations as assigned.
Responsibilities:
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Obtains all critical demographic and financial information and accurately inputs data into Electronic Medical Recordkeeping (EMR) system and other applications as needed. Obtain and/or verify documentation as required including Consent for Treatment, Assignment of Benefits and Financial Responsibility, and Notice of Privacy Practices.
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Answers and relays incoming, outgoing, and inter-office calls. Delivers routine / scripted instructions in preparation for patient’s visit to the office.
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Provides general clerical support functions to ensure efficient utilization of time, in part by scheduling meetings, patients and appointments; maintaining calendars; coordinating with other clinical services.
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Collect and count cash receipts and daily deposits. Ensures balanced cash drawer daily.
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Maintains order and cleanliness throughout the clinic. Performs housekeeping duties of assigned area by routine and periodic cleaning.
Other information:
Required
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High school diploma or equivalent
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Driver's license and access to transportation
Preferred
- Medical clerical experience in a hospital, physician practice, clinic, nursing home or insurance agency
Job Details
Legal Employer: Pardee - HCHC
Entity: Pardee UNC Health Care
Organization Unit: Pardee Orthopedics Turtle Creek
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Assignment Type: Onsite
Work Schedule: Day Job
Location of Job: TURTLE CRK/VARIABLE
Exempt From Overtime: Exempt: No
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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