Outreach Specialist III
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At a glance
Job overview
Responsible for managing an assigned customer base of delinquent loans, mitigating loss situations and reducing non‑accrual and loss population to M&T Bank. Evaluate loan status to decide on interactions with customers, branch and relationship managers, and transfer accounts to the Workout Team as needed.
Skills & qualifications
Skills
Qualifications
Full job description
Overview:
Responsible for managing an assigned customer base of delinquent loans, mitigating loss situations and reducing nonaccrual and loss population to M&T Bank. Evaluate status of loan to decide on interactions with customers, Branch Managers and Relationship Managers. Transfer accounts to Workout Team based on delinquency or other risk triggering factors.
Primary Responsibilities:
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Responsible for handling past due Commercial loans, Mortgages, Leases, Lines of Credit, Credit Cards and overdrawn Deposit Accounts.
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Interact with customers via outbound calls, inbound calls and email correspondence.
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Collaborate with direct management, business customers, sales and branch reps, and relationship managers to determine appropriate solutions which can include a recommendation for non-accrual and charge-off.
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Initiate direct contact with business customers and all guarantors assessing the prospect of repayment; make recommendations for transfer to Workout/Special Assets.
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Collaborate with Relationship Manager’s and CAM business partners to determine collateral type, value, and direction of loss mitigation strategy.
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Thoroughly document loan/relationships supporting business recommendations.
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Investigate and conduct skip tracing as required, utilizing resources available.
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Keep abreast of business and market trends that may affect portfolio performance.
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Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
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Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
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Promote an environment that supports belonging and reflects the M&T Bank brand.
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Complete other related duties as assigned.
Scope of Responsibilities :
Large percentage of time spent on the phone with customers.
Work under general supervision.
Education and Experience Required:
A combined 3 years’ higher education and/or work experience with a minimum of 1 year collection experience or customer services/sales experience.
Experience with word processing, spreadsheet and presentation software.
Detail oriented.
Strong verbal and written communication skills.
Education and Experience Preferred:
Bachelor’s degree.
Two years’ collection experience.
Knowledge of the Commercial, Revolving Credit or Overdraft products.
Exposure to financial statements, analysis, and collateral valuation.
Knowledge of M&T Bank systems.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Getzville, New York, United States of America
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.
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