Patient Financial Advocate - Hematology/Oncology - Full Time
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At a glance
Job overview
Guthrie is hiring a Patient Financial Advocate - Hematology/Oncology - Full Time. The Patient Financial Advocate helps patients navigate healthcare costs, understand financial assistance options, and access needed care, serving as a trusted guide to reduce financial stress and ensure access to treatment.
Key focus areas include Provides financial assistance to patients with co‑pay or insurance concerns, Works as liaison with insurance companies, business office, and pharmaceutical companies to provide financial assistance, and Meets with uninsured or under‑insured patients to proactively provide financial resources.
Important skills include Financial Assistance Knowledge, Patient Communication, Prior Authorization Processing, Liaison With Insurance Companies, Research Financial Assistance Programs, and Coordination Of Specialty Pharmacy. Preferred (not required): Insurance Knowledge and ICD‑10 Coding.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Help patients focus on healing, not financial stress. As a Patient Financial Advocate, you'll serve as a trusted guide, helping patients understand their healthcare costs, explore financial assistance options, and access the care they need with confidence and peace of mind.
Recognized as a Top Healthcare Employer:
Guthrie is consistently recognized for its strong workplace culture and commitment to caregiver well ‑ being , including:
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Best Places to Work 2025 - Modern Healthcare
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America's Greatest Workplaces in Healthcare 2025, 2026 - Newsweek
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America's Best-In-State Employers (PA) 2025 - Forbes
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America's Best Employers for Healthcare Professionals 2025 - Forbes
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America's Best Employers for Women 2025 – Forbes
Schedule & Coverage:
Full-Time, Day Shift
Benefits That Matter:
Medical, Dental, Vision starting first of month after hire
PTO starts Day 1
Voluntary 403(b) Retirement Plan with Employer Match – Plan for your future with Fidelity investment options
Employee Assistance Program – Confidential support for personal and professional well-being
Shift Differentials & Premiums – Earn more for evenings, nights, weekends, and float coverage
Friendly, Inclusive Work Family – Be part of a team that feels like home
Position Summary:
Performs clerical duties to ensure patients have access to the financial resources available to them. Responsible for preauthorization/precertification of ancillary testing and chemotherapy medications. The Patient Financial Advocate is responsible for patient correspondence, insurance forms and updates, free drug and co pay assistance programs available to patients and addressing patients’ financial concerns in collaboration with the business office, insurance companies, non‐profit organizations, and pharmaceutical companies.
Education, License & Cert:
Graduate of an associate’s program in medical office assisting or high school diploma. Familiarity with ICD‐10 coding and insurance knowledge preferred.
Experience:
Minimum of two years’ experience in an office setting.
Essential Functions:
- Provides financial assistance to patients with concerns regarding co pay assistance, insurance, or financial concerns.
a. Works as liaison with insurance companies, business office, and pharmaceutical companies to provide financial assistance to patients
- Meets with patients who are uninsured or underinsured to proactively provide financial resources
a. Research what, if any, financial assistance is available to those patients b. Helps patients apply to programs they qualify for
- Coordinates specialty pharmacy patients and fills out required paperwork needed for initial supply
a. Ensures prescrition is routed to appropriate pharmacy that will result in lower cost to patient
- Completes prior authorizations on medication and procedures that require it
a. Monitors for insurance denials for chemotherapy agents; coordinates appeal process for same and assists patients to find alternate funding if unable to attain approval for a required medication or test.
Other Duties:
Other duties as assigned.
The pay range for this position is $18.90-$29.50/hr. based on experience.
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Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you’ll find staff members who have committed themselves to serving the community.
The Guthrie Clinic is an Equal Opportunity Employer.
The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.
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