Member Services Representative
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At a glance
Job overview
Planet Fitness is hiring a Member Services Representative. The Member Services Representative is responsible for creating a positive member experience by providing superior customer service to Planet Fitness members, prospective members, and guests. This role involves handling front desk activities, responding to inquiries, and assisting with club cleanliness.
Key focus areas include Greet members, prospective members and guests, providing exceptional customer service, Handle all front desk related activities, and Answer phones in a friendly manner and assist callers with a variety of questions.
Important skills include Customer Service, Answering Phones, Member Sign-up, Conducting Tours, Account Management, and Problem Solving.
Skills & qualifications
Skills
Full job description
Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
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Greet members, prospective members and guests, providing exceptional customer service.
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Handle all front desk related activities including:
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Answer phones in a friendly manner and assist callers with a variety of questions.
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Check members into the system.
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New member sign-up.
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Take prospective members on tours.
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Facilitate needed updates to member’s accounts.
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Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manger as needed.
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Assist in maintaining the neatness and cleanliness of the club.
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