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MSR Weekend Evenings - PT

Planet Fitness

West Chester, OHFull-timeNo compensation foundPosted 2mo agoVerified open 6 days ago
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At a glance

Compensation
No compensation found
Location
West Chester, OH
Schedule
Full-time
Work Authorization
Not specified

Requirements

Credentials this posting asks for.

CPR Certification

Job overview

Planet Fitness is hiring a MSR Weekend Evenings - PT. The Member Services Representative will create a positive member experience by providing superior customer service to Planet Fitness members, prospective members, and guests. This role involves handling front desk activities, responding to member inquiries, and assisting with club cleanliness.

Key focus areas include Greet gym members, prospective members and guests, providing exceptional customer service, Handle all front desk related activities including answering phones and checking in members, and Assist callers with a variety of questions.

Successful candidates bring CPR Certification, High School Diploma Or GED Equivalent, and Must Be 18+. Important skills include Punctuality and Reliability. Preferred (not required): Customer Service, Basic Computer Proficiency, Passion For Fitness And Health, and Upbeat And Positive Attitude.

Skills & qualifications

RequiredNice to have

Skills

PunctualityReliabilityCustomer ServiceBasic Computer ProficiencyPassion for Fitness and HealthUpbeat and Positive AttitudeStrong ListenerProblem SolvingDemonstrate Diplomacy

Qualifications

CPR CertificationHigh School Diploma/GED EquivalentMust Be 18+

Benefits

401(k) Match

Full job description

Benefits:

  • Opportunity for advancement

  • Training & development

  • Wellness resources

Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities

  • Greet gym members, prospective members and guests, providing exceptional customer service.

  • Handle all front desk related activities including:

  • Answer phones in a friendly manner and assist callers with a variety of questions.

  • Check gym members into the system.

  • New member sign-up.

  • Take prospective members on tours.

  • Facilitate needed updates to member’s accounts.

  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

  • Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements

  • Customer service background preferred.

  • Basic computer proficiency.

  • A passion for fitness and health.

  • Upbeat and positive attitude!

  • Punctuality and reliability is a must.

  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

  • Strong listener with the ability to empathize and problem solve.

  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.

  • CPR certification required.

  • High School diploma/GED equivalent required.

  • Must be 18 years of age or older. Physical Demands

  • Continual standing and walking during shift.

  • Continual talking in person or on the phone during shift.

  • Must be able to occasionally lift up to 50 lbs.

  • Will occasionally encounter toxic chemicals during shift. Benefits Include

  • Employee Membership

  • 401K Covid Safety Precautions

  • Facemasks provided

  • Daily Wellness Check

  • Daily Temp check

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