Enrollment Specialist
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Trinity Health is hiring an Enrollment Specialist. The Enrollment Specialist guides prospective participants and families through the enrollment process for the PACE program, from initial interest to program admission. This role involves educating families on services, eligibility, and benefits, coordinating assessments and intake, and maintaining accurate records in CRM systems. The specialist ensures a smooth and positive enrollment experience for all participants.
Key focus areas include Serve as primary point of contact for prospective participants and families during enrollment, Educate families on PACE services, eligibility, and benefits, and Guide applicants through enrollment paperwork and required documentation.
Successful candidates bring Valid Driver’s License. Important skills include Organizational Skills, Multitasking Skills, Communication, Customer Service, Detail-Oriented, and Follow-Through.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Employment Type:
Full time
Shift:
Description:
Posting
Senior Care Enrollment & Family Support
Trinity Health PACE Broad Street
Hours- Monday through Friday 8-5
Sign on - $7,500
Do you enjoy helping people navigate important healthcare decisions while making a real difference in their lives?
We are seeking a compassionate, detail-oriented, and relationship-driven Enrollment Specialist to support seniors and families through the enrollment process for our PACE program.
As an Enrollment Specialist, you will guide prospective participants and families through every step of enrollment—from initial interest through successful program admission.
What You’ll Do
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Serve as primary point of contact for prospective participants and families during enrollment
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Educate families on PACE services, eligibility, and benefits
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Guide applicants through enrollment paperwork and required documentation
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Coordinate assessments, appointments, and intake processes
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Track leads, referrals, and enrollment pipeline activity
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Collaborate with community liaisons, clinical teams, and operations staff
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Maintain accurate records in CRM and enrollment systems
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Ensure a smooth and positive enrollment experience for participants and families
What We’re Looking For
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2+ years of experience in health care sales, enrollment, admissions, healthcare coordination, and intake experience
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Experience in healthcare, senior services, managed care, or PACE preferred
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Strong organizational and multitasking skills
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Excellent communication and customer service skills
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Ability to explain complex information in a clear, compassionate way
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Detail-oriented with strong follow-through
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Valid driver’s license and reliable transportation
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Comfortable in assisting seniors with the process in their homes
Why Join Us?
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Competitive salary + incentive opportunities
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Mission-driven work serving seniors
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Collaborative and supportive team environment
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Opportunity to make a meaningful impact daily
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
EOE including disability/veteran
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