End User Support Technician (Desktop Support / Service Desk - Onsite)
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At a glance
Job overview
ICONMA, LLC is hiring an End User Support Technician (Desktop Support / Service Desk - Onsite). The End User Support Technician provides on‑site technical assistance, resolving desktop, laptop, and mobile device issues while managing hardware and software installations, inventory, and service requests using ServiceNow. The role emphasizes proactive problem‑solving, strong customer service, and effective communication to support both office and factory environments.
Key focus areas include Provide technical assistance and resolve end‑user equipment issues, Troubleshoot Windows desktop, laptop, and mobile devices, and Install, configure, and maintain hardware, operating systems, and software.
Important skills include Windows Desktop/Laptop/Mobile Device Troubleshooting, ServiceNow ITSM, Incident Management, Request Management, Hardware Installation/Configuration, and OS Installation/Configuration.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Our client, a IT Services and Consulting company, is looking for a End User Support Technician (Desktop Support / Service Desk - Onsite) for their Collierville, TN location. Responsibilities:
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The Technical support role is pivotal in ensuring seamless end user support within our organization.
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With a focus on providing exceptional technical assistance, the candidate will manage and resolve End user equipment-related issues efficiently.
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This role requires a proactive approach to problem-solving and a commitment to maintaining high standards of service.
Requirements:
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Experience: 5–8+ years in Desktop Support, End User Computing (EUC), or IT Support.
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Domain Background: Manufacturing, Corporate IT, Factory/Plant Support, or Enterprise End User Support environments.
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Critical Skills:
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Windows desktop/laptop/mobile device troubleshooting
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ServiceNow ITSM (Incident & Request Management)
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Hardware, OS, and software installation/configuration
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End User Computing (EUC) support and desktop analytics
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Asset & inventory management
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Strong customer service and communication skills
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Experience supporting office users and factory/shop-floor environments
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Ability to work onsite 2nd shift
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Strong understanding of desktop/laptop/mobile device support principles and practices
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Excellent communication skills
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Flexibility to support users in office as well as Factory floor where applicable
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Client facing role - requires good communication skill and excellent Customer Support attitude
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Manage inventory of desktop hardware and software, ensuring availability and proper functioning
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8.00 Years of Experience
Why Should You Apply?
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Health Benefits
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Referral Program
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Excellent growth and advancement opportunities
You've read the whole posting — now see how you match it.