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Director of Customer Success

Closinglock

Austin, TXFull-timePosted 2mo agoStill listed 2w ago

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At a glance

Compensation
No compensation found
Location
Austin, TX
Schedule
Full-time
Work Authorization
Not specified

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Job overview

Closinglock is hiring a Director of Customer Success. Closinglock provides a secure, all-in-one platform for real estate closings, focusing on fraud prevention, secure digital payments, and real-time collaboration. The platform helps title and settlement teams manage payments, streamline daily tasks, and keep all parties informed throughout the closing process. It aims to protect against real estate wire fraud and simplify administrative work.

Preferred (not required): Customer Success, Fraud Prevention And Detection, Document Management Systems, and Identity Verification Services.

Skills & qualifications

RequiredNice to have

Skills

Customer SuccessFraud Prevention and DetectionDocument Management SystemsIdentity Verification ServicesSoftware Project ManagementRelationship Building

Full job description

Trusted protection for every home closing. Closinglock gives title and settlement teams one secure place to handle and insure payments, knock out daily tasks, and keep everyone informed. Request A Demo All-In-One Platform Built for secure real estate closings. From fraud prevention and secure digital payments to real-time collaboration, Closinglock brings every part of the closing process together in one seamless experience. Secure every payment, from earnest money deposits to cash to close. Secure the money coming in and out of escrow. Provide buyers and sellers a more convenient way to pay their earnest money deposit and cash to close.

  • SecurePay Digital Payments
  • Automated Payoff Retrieval
  • Verify Payoffs Want to speak with someone to learn more?

Request A Demo Visibility for all parties at every step of the closing process. That phone call you’re dreading? Forget about it. Use our communication suite to keep everyone on the same page with automated updates, real-time progress tracking, and two-way texting.

  • Two-Way Text Messaging
  • Automated Notifications
  • Closing Progress Tracker Want to speak with someone to learn more?

Request A Demo Watch your busywork magically disappear. Your day is packed with phone tag, copy-paste, and pouring over emails. Closinglock takes the repetitive admin off your plate so you can focus on building relationships and growing your business, not busywork.

  • Document Management
  • eSigning Want to speak with someone to learn more?

Request A Demo Disappoint fraudsters. Nearly $3B is lost to real estate wire fraud every year. Protect every dollar with built-in ID verification, secure payments, and payoff protection—so fraudsters never get the chance.

  • Identity Verification
  • Secure Wire Instructions Want to speak with someone to learn more?

Request A Demo Why Closinglock? Protecting the people behind every closing. Behind every closing is someone’s future—and we protect it like it’s our own. At Closinglock, security is our deepest responsibility. We take ownership, act with urgency, and build technology that safeguards money, time, and trust, so title companies, agents, and clients can close with confidence. More About Us IDENTITY VERIFICATION PASS RATE 0 % CUSTOMER SUPPORT SATISFACTION RATING 0 % GOOD FUNDS PROTECTED WITH SECUREPAY $ 0 B LOST TO FRAUD $ 0 Our customers say it best. "Efficiency-wise, Closinglock is very quick..The turnaround time has been amazing." Lauren Beyersdorf Director of Client Services & Closing Agent, Black Hills Title

"All of the tools have helped us create a better workflow. To have a business process that works digitally is a great comfort for us." Rick Garnaat II Chief Information Officer, Transnation Title Agency

"Title agents who work with Closinglock love Closinglock... the workflow is amazing and it makes their job so much easier." Cindy Immonen NTP, CLTP, Account Manager, FNF Michigan Agency

"Efficiency-wise, Closinglock is very quick..The turnaround time has been amazing." Lauren Beyersdorf Director of Client Services & Closing Agent, Black Hills Title

"All of the tools have helped us create a better workflow. To have a business process that works digitally is a great comfort for us." Rick Garnaat II Chief Information Officer, Transnation Title Agency

"Title agents who work with Closinglock love Closinglock... the workflow is amazing and it makes their job so much easier." Cindy Immonen NTP, CLTP, Account Manager, FNF Michigan Agency

"Efficiency-wise, Closinglock is very quick..The turnaround time has been amazing." Lauren Beyersdorf Director of Client Services & Closing Agent, Black Hills Title

DELIVER BETTER CLOSINGS Protecting people, payments, and peace of mind. Real Estate Agents Learn more Attorneys Learn more Title Companies Learn more Underwriters Learn more Buyers & Sellers Learn more Attorneys Learn more Title Companies Learn more Buyers & Sellers Learn more Underwriters Learn more Real Estate Agents Learn more Attorneys Learn more Title Companies Learn more Buyers & Sellers Learn more Underwriters Learn more Real Estate Agents Learn more Attorneys Learn more Title Companies Learn more Buyers & Sellers Learn more Resources View All Blog Building trust at scale: Andy White on leadership, growth, and what it takes to earn it Read More Blog Secure home closing process: 7 ways your money stays protected Read More Blog Closinglock: Protecting Real Estate Agents and Their Clients from Fraud Read More Blog How Closinglock Works for Title Companies Read More Blog The future of money movement in real estate Read More Blog What the 2025 IC3 report reveals about real estate fraud Read More Blog Building trust at scale: Andy White on leadership, growth, and what it takes to earn it Read More Blog Secure home closing process: 7 ways your money stays protected Read More Blog Closinglock: Protecting Real Estate Agents and Their Clients from Fraud Read More Blog How Closinglock Works for Title Companies Read More Blog The future of money movement in real estate Read More Blog What the 2025 IC3 report reveals about real estate fraud Read More Blog Building trust at scale: Andy White on leadership, growth, and what it takes to earn it Read More Blog Secure home closing process: 7 ways your money stays protected Read More Blog Closinglock: Protecting Real Estate Agents and Their Clients from Fraud Read More Blog How Closinglock Works for Title Companies Read More

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