IT Field Support Analyst
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Dana Incorporated is hiring an IT Field Support Analyst. The IT Field Support Analyst will provide technical support in manufacturing and office environments, diagnosing and resolving technical issues, and supporting shop floor systems. This role ensures reliable IT operations, communicates effectively with end users, and delivers high-quality IT support in a fast-paced manufacturing setting.
Key focus areas include Provide hands-on technical support for end-user devices, including laptops, desktops, printers, and mobile devices., Support shop floor technology, including PCs, RF scanners, tablets, label printers, and barcode systems., and Troubleshoot and resolve hardware, software, and network issues in a timely manner..
Successful candidates bring Bachelor's Degree In IT/CS, 5+ Years IT Support Experience, and Manufacturing Environment Experience. Important skills include Customer Focused, Diagnosing Technical Issues, Resolving Technical Issues, Supporting Shop Floor Systems, Ensuring Reliable IT Operations, and Communicates Effectively.
Skills & qualifications
Skills
Qualifications
Full job description
Experience Required
5 - 7 years
Minimum Education Required
Bachelor's Degree
Compensation
$7.25 / hourly
Hours Per Week
40
Number Of Positions
1
Work Schedule and Shift Requirements
First (Day)
Job Description
Job Purpose
We are seeking a customer-focused and technically skilled IT Field Support Analyst to support our manufacturing and office environments. This role is responsible for diagnosing and resolving technical issues, supporting shop floor systems, and ensuring reliable IT operations across the facility. The ideal candidate thrives in a fast-paced manufacturing environment, communicates effectively with end users, and is passionate about delivering high-quality IT support.
Job Duties and Responsibilities
Provide hands-on technical support for end-user devices, including laptops, desktops, printers, and mobile devices.
Support shop floor technology, including PCs, RF scanners, tablets, label printers, and barcode systems.
Troubleshoot and resolve hardware, software, and network issues in a timely manner.
Document incidents, troubleshooting steps, and resolutions within the IT service management system.
Escalate complex issues to higher-level support teams and ensure proper follow-up through resolution.
Install, configure, and maintain hardware, software, and IT infrastructure in alignment with company standards.
Support and maintain manufacturing systems (MES platforms such as Ignition, Argonaut, iGear).
Provide support for engineering applications (e.g., AutoCAD and related tools).
Assist with deployment of IT standards, system upgrades, and new technology implementations.
Support critical meetings and plant operations to ensure minimal downtime.
Collaborate with cross-functional teams to understand business needs and improve system performance.
Communicate user feedback and system improvement opportunities to IT and project teams.
Provide on-call and after-hours support as required.
Education and Qualifications
Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
5-7 years of hands-on IT support experience, preferably in a manufacturing environment.
Proven ability to troubleshoot and resolve technical issues across a variety of systems and devices.
Skills and Competencies
Strong experience supporting:
Windows 10/11 and Windows Server environments
Microsoft Office applications
Desktop and laptop hardware
Experience with shop floor and industrial technology, including:
RF scanners, handheld devices, and tablets
Barcode/label printers and scanning systems
Familiarity with Manufacturing Execution Systems (MES).
Experience supporting engineering software (e.g., AutoCAD).
Understanding of network connectivity and integration with PLC-based systems.
Experience gathering business requirements and supporting process improvements through IT solutions.
Strong problem-solving and troubleshooting skills
Excellent customer service and communication skills
Ability to prioritize and manage multiple tasks in a fast-paced environment
High level of attention to detail and organization
Team-oriented with the ability to collaborate across departments
Proactive mindset with a focus on continuous improvement
Willingness to work in a manufacturing environment, including time on the shop floor
Ability to provide on-call and after-hours support
Ability to lift and install IT equipment as needed
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of r ace, color, s ex, age, national origin, r eligion, s exual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Job Type
Full time
Benefits Offered
Not specified
Veteran Preference
No
Place of Work
On-site
Requisition ID
1395511000
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