Customer Service Representative, Physician Practice, Brevard
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At a glance
Job overview
UNC Health Care is hiring a Customer Service Representative, Physician Practice, Brevard. The Customer Service Representative at UNC Health performs clinic clerical tasks, including patient registration, financial communication, fee collection, appointment scheduling, call handling, mail routing, filing, and maintaining clinic cleanliness.
Key focus areas include Obtain critical demographic and financial information and accurately input data into EMR system, Answer and relay incoming, outgoing, and inter‑office calls and deliver scripted instructions, and Provide general clerical support by scheduling meetings, patients and appointments, maintaining calendars, and coordinating clinical services.
Preferred (not required): Registering Patients, Communicating Financial Obligation, Collecting Fees, and Scheduling Appointments.
Skills & qualifications
Skills
Qualifications
Full job description
Description
Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.
Summary:
The Customer Service Representative performs clinic clerical tasks, such as registering patients, communicating financial obligation, and collecting fees. Additional responsibilities include various clerical work and administrative/ business details such as scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties.
Responsibilities:
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Obtains all critical demographic and financial information and accurately inputs data into Electronic Medical Recordkeeping (EMR) system and other applications as needed. Obtain and/or verify documentation as required including Consent for Treatment, Assignment of Benefits and Financial Responsibility, and Notice of Privacy Practices.
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Answers and relays incoming, outgoing, and inter-office calls. Delivers routine / scripted instructions in preparation for patient’s visit to the office.
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Provides general clerical support functions to ensure efficient utilization of time, in part by scheduling meetings, patients and appointments; maintaining calendars; coordinating with other clinical services.
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Collect and count cash receipts and daily deposits. Ensures balanced cash drawer daily.
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Maintains order and cleanliness throughout the clinic. Performs housekeeping duties of assigned area by routine and periodic cleaning.
Other information:
Required
- High school diploma or equivalent
Preferred
- Medical clerical experience in a hospital, physician practice, clinic, nursing home or insurance agency
Job Details
Legal Employer: Pardee - HCHC
Entity: Pardee UNC Health Care
Organization Unit: PBMD 1409 Asheville Highway
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Assignment Type: Onsite
Work Schedule: Day Job
Location of Job: PARDMEDSRG
Exempt From Overtime: Exempt: No
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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